Operations Lead

Hogarth Worldwide

  • Miami, FL
  • Permanent
  • Full-time
  • 2 months ago
Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.The Company:Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every twoof the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With abreadth of experience across an extensive range of sectors, Hogarth offers the unrivalled ability to deliverrelevant, engaging, and measurable content across all channels and media - both established andemerging.The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, allmean that brands need different solutions.Our global team of over 6,000 craft and technology experts brings together creative, production andinnovation to help clients navigate this exciting and ever-changing world of today's content experience.The Role:Our client is one of the world's most recognised brands, a global technology company who consistentlydelivers innovation combined with beautiful design. The Operations Lead is responsible for bringingoperational excellence to the newly formed CEMEA region.The Operations Lead will support the Business Director (BD) along with Hogarth Senior Leadership to deliverworld-class marketing communications through knowledge, strategy, and exceptional planning.They will be a master of communication and logistics with both a forensic eye for detail and anunderstanding of the bigger picture. They will be an expert facilitator representing Operations inall aspects, from reporting and insights to process mapping and planning. They will encourageteamwork, cooperation, and productivity, supporting all functions of the business to workseamlessly together. They will provide impeccable professional delivery in their role and buildstrong relationships whilst strategizing process improvements.The ideal candidate must be an operations professional, demonstrate an advanced understandingof agency ways of working, project management methodologies and tools and be able to partnerwith diverse and dynamic teams across project management, production, language services andfinance to deliver excellence for our client. To be effective, the successful candidate will need to leveragetheir superior problem-solving skills, judgment, and excellent relationship-building capabilities.Key measures of success:
  • Continuous delivery of all CEMEA projects, striving for excellence at every step.
  • Ensure operational excellence is maintained at all times.
  • Develop and own a strong strategic partnership with our client teams.
  • Effective team leadership across multiple locations.
  • Implement global initiatives and deliver against the business and client needs.
  • Ability to change and influence, ensuring CEMEA is leading the way on the global stage.
Key Responsibilities:Process and Operations
  • Lead year round planning of projects including:
o Timeline trackingo Resource mappingo Talent team relationshipo Onboarding of resource for large scale programmeso Collaboration with IT Lead on tech and infrastructure requirementso Work with wider team on training plan and developmento Oversee security and complianceo Own and maintain operational playbook
  • Responsible for reporting and presenting key insights to leadership.
  • Driving reviews and analysis of internal and client facing hindsight's, SLAs and KPIs to
ensure best practices adopted.
  • Ensure correct management of volume demand and resource allocation
  • Key contact for internal operational escalations.
  • Collaborate with operational counterparts globally to share best practices and key learnings
  • Identify and mitigate risk. Directly intervene and manage the recovery plan whenever
business critical risks are identified.Collaboration
  • Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting
and key internal stakeholders.
  • Motivate and drive the integrated team towards forward progress, action and results
  • Effectively and impartially navigate teams with conflicting priorities.
  • Build a close working relationship with our Global Operations and Program Management
community, ensuring that we adopt consistent systems, processes and governance thatcan service both local and global requirements.
  • Ensure BD and Leadership team are informed on all matters relating to Operations.
Leadership
  • Ensure operational frameworks and best practices are embedded across the account.
  • Champion Hogarth culture; a guardian of our values.
  • Lead by example demonstrating both professionalism and passion.
  • Take ownership and find solutions.
  • Cultivate fresh-thinking, collaboration, respect and inclusivity.
Strategy and Financials
  • Work with the Business Director and function leads to build out a future facing production model that
delivers on the client's evolving needs.
  • Partner with Business Director and Commercial leads to deliver revenue and
agreed contribution and profitability targets.
  • Lead special projects, using data and insight to build out the business scenarios and
recommendations.
  • Work closely with leadership team to flawlessly deliver work that meets the client's
business needs.
  • Demonstrate solid commercial knowledge and financial acumen.
  • Implement operational governance and best practice across the business.
  • Contribute to regular business reviews to Director level (and above).
Requirements:
  • Experience within a global production environment and/or a creative agency environment.
  • An appreciation for how great work gets done and a commitment to ensuring flawless execution.
  • Ability to prioritise and work effectively within tight time frames.
  • Strong management, collaboration and communication skills; effectively prioritise and actively manage
internal and client stakeholders.
  • Commercially focused with a passion for delivering and exceeding results.
  • Focus on continuous improvement.
  • Experience managing the rollout of new tools and systems.
  • Demonstrated experience of successfully working within a virtual team environment.
  • Experience with complex decision and planning processes.
Diversity and InclusionHogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conductourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different pointsof view, making Hogarth not only a better company and place to work but an environment where everyoneexperiences connection, opportunity and a sense of belonging.Hogarth ValuesHeart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries,we are never satisfied and always want to find a better way.Hands on: We don't wait for things to happen; we get on with it. We are pragmatic and don't have anego. We do what it takes to get the job done to the highest standards.Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to ourpromises.Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. Wewant to work with people from many cultures and demand great things of each other. Even when things gettough, we don't lose perspective or our sense of humor.
  • #LI-MM1 #LI_Hybrid
Inclusion and ImpactWPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.Please contact if you need the job advert or form in another format.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Hogarth Worldwide