Customer Service Engineer

Orion Talent

  • Paducah, KY
  • $68,000-70,000 per year
  • Permanent
  • Full-time
  • 6 hours ago
Job Ref: 2245277
Employer:Category: Other
Job Type: Full Time
Salary and Benefits: 68000.0 - 70000.0Location
State: Kentucky - KY
City: Paducah
Map:( )Description
Compensation:
  • Base Salary: $68,000 - $70,000
  • Overtime (10-15%): $10,200 - $15,750
  • Shift Differential (15%): $10,200 - $10,500
  • Target Bonus (5%): $3,400 - $3,500
  • Annual Company Vehicle Value: $12,000
  • Total 1st Year Compensation: $103,800 - $111,750
Benefits:
  • Medical, Dental, Vision, Employee Assistance Program, Mental Health & Substance Abuse support
  • Flexible Spending Accounts
  • Life Insurance, Short- and Long-Term Disability Insurance
  • 401K Savings Plan with 100% match up to 6% (vesting over 5 years)
  • Tuition Reimbursement, Paid Time Off, Paid Holidays, Flex Schedules, Employee Discount Program, Volunteer Opportunities
  • Highlights:
  • 4 weeks PTO starting, plus 5 floater holidays (pro-rated) and 6 paid holidays
  • 5th week of vacation beginning in year three
  • Corporate Fleet Vehicle Program - new car (personal & business use, $45/week employee cost; est. $15K annual value) or option for corporate van
  • $300 annual “Well Being” reimbursement for health/fitness
Travel:
  • Essential job requirement
  • Regular travel within region (Paducah, KY and surrounding 2-3 hours)
  • Availability required for off-hours and weekend service
Position Description:The Customer Service Engineer is a field-based, customer-facing role responsible for installing, servicing, maintaining, and modifying advanced healthcare equipment at customer sites. You will work independently at client locations to ensure timely and effective service, training, and customer satisfaction. This role also contributes to financial performance goals within the assigned territory through expense management, revenue generation, and inventory control.Key Responsibilities:
  • Install, repair, and service designated medical equipment
  • Provide customer troubleshooting and technical assistance
  • Support clinical field trial installations
  • Perform warranty and maintenance services to ensure customer satisfaction
  • Deliver customer training post-installation to ensure system optimization
  • Recommend service manual revisions
  • Manage territory performance and maintain strong customer relationships
Requirements:
  • Strong electronic systems knowledge and troubleshooting/repair skills
  • Ability to read/interpret electronic schematics and flowcharts
  • High mechanical aptitude and ability to communicate resolutions clearly
  • Excellent customer service and interpersonal skills (relationship-building, conflict resolution, problem solving)
  • Strong communication (oral & written), documentation, and PC skills
  • Preferred: Experience in Bio-Medical field
What's Exciting About This Opportunity?
  • Work in the Medical Field Service industry
  • Join a Fortune 50 company
  • Excellent compensation, benefits, and paid time off
  • Recognized as a “Top Company” for Military Veteran hires
ref: (2245277) 3 days agoOrion Talent Career Placement ServicesRecruiter Assisted Career SearchSearch for jobs that are being actively recruited for by Orion Talent's Recruiting team and receive assistance throughout the process.Direct Apply with Orion Partner CompaniesApply directly with Orion's Partner Companies seeking to hire qualified talent.Check out our resources for Job Seekers:Orion Talent Career Placement ServicesRecruiter Assisted Career SearchSearch for jobs that are being actively recruited for by Orion Talent's Recruiting team and receive assistance throughout the process.Direct Apply with Orion Partner CompaniesApply directly with Orion's Partner Companies seeking to hire qualified talent.

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