Help Desk Technician I

Memphis Grizzlies

  • Memphis, TN
  • Permanent
  • Full-time
  • 23 days ago
The Opportunity:The Memphis Grizzlies are seeking an Help Desk Technician I to join our growing Helpdesk team. This entry-level role is ideal for someone who’s ready to gain hands-on IT experience in a dynamic environment. You’ll support day-to-day technology operations, assist in managing IT inventory, and provide first-line support across systems, hardware, and applications.This role plays an important part in delivering high-quality support to internal users while building a foundation in IT operations, inventory management, and Tier 1 service delivery. On game days and during events, you'll help ensure our technology runs smoothly behind the scenes—setting up devices, responding to technical issues, and supporting fast-moving teams.In This Role You Will:
  • Provide Tier 1 technical support for hardware, software, and account-related issues across Windows and macOS environments
  • Respond to helpdesk tickets, walk-up requests, and phone calls, escalating more complex issues appropriately
  • Assist with device setup, imaging, deployment, and ongoing lifecycle management
  • Support game day and special event operations by preparing, testing, and troubleshooting IT equipment.
  • Help maintain accurate asset records by tagging devices, updating inventory systems, and coordinating check-in/check-out processes
  • Contribute to internal documentation, knowledge base articles, and user training efforts to improve the support experience
  • Deliver clear and respectful communication when assisting users
The Experience You Will Bring:
  • Bachelor’s degree in Information Technology, or a related experience.
  • 1-2 years of experience in a professional IT role.
  • Familiarity with operating systems (Windows and macOS), Microsoft 365, and basic troubleshooting workflows
  • Strong communication skills with a service-oriented mindset
  • Strong attention to detail
  • A collaborative approach, with a willingness to learn, adapt, and contribute in a dynamic environment
Nice to Have:
  • CompTIA A+, Google IT Support, or similar entry-level certification
  • Experience using ITSM or ticketing tools
  • Knowledge of sports and entertainment, specifically NBA basketball.
What We OfferAt the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.Keeping You Healthy
  • Industry leading health coverage
  • Short and Long-term disability
  • Team Member and Dependent Life Insurance
  • Group Voluntary Benefits
  • Wellness programs through EAP and Headspace
Discounts and Perks
  • Matching 401(k)
  • Employee Assistance Program
  • Tuition Reimbursement
  • Team Store Discounts
  • Happy Hours and other fun activities
  • Qualified parking and game night meals
  • NBA Sponsored Discount Programs
  • Employee Referral Bonuses
  • Employee Recognition Programs
Taking Time Off
  • Generous Paid Time Off
  • Holiday Pay
  • Paid Parental Leave
Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Memphis Grizzlies