Service Delivery Specialist

• Manages the performance of services to clients as agreed in the contract and assures that the service levels are achieved.
• Oversees the day-to-day operations of the Service Delivery teams as well as contract development, signing and tracking, and customer and vendor relationship management.
• Implements and updates current business processes which will maximize efficiency, productivity, and drive the delivery of products, goods, and services to customers in a quality and timely manner.

Artech Information Systems