Case Manager (Housing, CCACS, Concord)

• Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
• Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan
• Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
• Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
• Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.
• Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
• Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.
• Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
• Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed
• Regularly report and coordinate client progress during multi-disciplinary team case conference.
• Attend all required meetings, trainings, and case conferences.
• Submit reports to the Program Manager as required.
• Other duties as assigned.

• Possesses effective communication skills and the ability to work independently and cooperatively.
• Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
• Have a good knowledge of community and support service resources for special needs populations.
• Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.
• Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
• Ability to work in fast-paced and high-stress environments
• A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
• Ability to work with diverse populations.
• Ability to communicate clearly, both in verbal and written forms.
• Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
• Ability to be supportive and provide guidance in a non-judgmental manner

• Education: AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field.

• Preferred BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field.
• Experience: One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR

• Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND HS Diploma/GED.

• Bilingual, bicultural in Spanish.
• Lived experience of homelessness and/or accessing behavioral health services.
• Previous experience or training in street outreach and clinical case management.
• Knowledge of Contra Costa County and community resources.
• Knowledge of the Contra Costa emergency provider network.
• Prior experience with documentation and billing procedures.

Heluna Health