MA Clinical Coordinator I - Primary Care North - Full-Time
- Chattanooga, TN
- Permanent
- Full-time
The Clinical Coordinator I reports to a Practice or Regional Manager and is a Certified Medical Assistant employed by Erlanger Health System. The Clinical Coordinator I has a primary responsibility for supervision of all Medical Assistants and serves in a lead Medical Assistant capacity in an Erlanger-owned physician practice.This position oversees the various clinical and patient flow activities of the physician office, including maintaining proper scheduling requirement recommending the hiring, termination and necessary disciplinary action pertaining to other Medical Assistant personnel. In addition, this position provides direct and indirect patient care under the direction of practice physicians and works with resident physicians to promote an effective learning/training environment. Other position functions include:- Assists in handling patient complaints and corrections needed to patient clinical accounts.
- Assists with maintaining DNV compliance standards in all clinical areas.
- Effectively communicates goals, standards, and expectations among clinical staff members.
- Prepares examining rooms including turning on computer terminals and stocks room with supplies.
- Supports other general practice operations in collaboration with leadership.
- Maintains orders, and stocks all clinical supplies for the clinic.
- Meets goals related to both, quality and productivity as it relates to her role.
- Ensures clinics are properly staffed.
- Works collaboratively with provider to assists in providing care to patients:
- Obtain patient�s history.
- Prepares patient and necessary equipment/supplies for visit.
- Supervises the documentation of all interventions, patient/family responses, medication dispensed or prescribed, vital signs, etc. in patient chart and/or computer system.
- Obtains prior approval for procedures and phones in prescriptions as directed.
- Obtain authorizations for scheduling appointments.
- With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed. Ensures all conversations by telephone, fax, email, etc. are properly documented by medical staff.
- May schedule patient appointments as directed.The employee must be certified and able to demonstrate the knowledge and skills necessary to provide clinical care appropriate to the age of the patients served in his/her clinic. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective to the patient�s status. Interpretation of the appropriate information is needed to identify each patient�s requirements relative to his/her age-specific needs and to provide the care needed as described in established protocols.This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices� patient population. Participates in the practice�s quality improvement process and performance evaluation.Education:
Required:
High School diploma/equivalent. Completion of an accredited (or in process of accreditation within 2 years) Medical Assistant Program or completion of a governed Medical Assistant program or completed equivalent military training or one year of Clinical Medical Assistant experience within last 5 years.Preferred:
- Bachelor�s degreeExperience:
Required:
- Minimum three years' experience in a physician office setting. EMR experience.Preferred:
- Previous experience in office or setting. Two years supervisory experiencePosition Requirement(s): License/Certification/Registration
Required:
- BLS completed prior to going to unit/department and maintained going forward.Preferred:
- Medical Assistant Certification.