Assistant Account Manager
- Boston, MA
- $50,000-60,000 per year
- Permanent
- Full-time
- This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
- Progressive supervisory experience with front-line team oversight
- Some experience with scheduling and payroll is a plus
- Bachelor’s degree with a concentration in business is helpful but not required.
- You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
- Your friends describe you as trustworthy, loyal and dependable.
- You are self-sufficient, resourceful and decisive.
- You see a challenge as an opportunity and are looking for a position with a chance for growth.
- You have impeccable conversational and written communication skills.
- You have an exceptional way with people and you bring extraordinary results.
- We promote from within - park your career here!
- Free Parking!**
- Flexible scheduling; paid Holidays and Wellness.
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
- (FT Employees) Paid vacation and an extra day-off on your birthday!!
- (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
- The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
- Wellness is provided according to city or state mandates
- Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
- Handle customer complaints and day-to-day operational issues.
- Act as liaison between customers, staff, and management.
- Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
- Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
- Provide continuous customer service training for all Propark employees at assigned location.
- Assist in shuttle fleet upkeep, preventative maintenance and repairs.
- Assist office manager with administrative duties.
- Patrol and monitor safety and cleanliness of parking garage and facility.
- Act as point of contact for damage claims and ensure each incident is dealt with completely.
- Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
- Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
- Assist in reconciliation of time cards and submission of payroll for Propark staff.
- Ensure compliance of company and client policies and procedures.
- May be asked to fill in for front line associates during their absences.
- May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
- Prepare reports, surveys and conduct special projects as needed.