Systems Engineer II
Service Corporation International
- Houston, TX
- Permanent
- Full-time
- Configure and maintain Intune and JAMF policies, profiles, and compliance rules.
- Manage Apple Business Manager and VPP licensing.
- Serve as final escalation for device enrollment and policy issues.
- Implement conditional access policies and encryption standards.
- Coordinate VPN client deployments (PaloAlto GlobalProtect).
- Partner with business units to translate needs into technical solutions.
- Lead platform migrations and enterprise mobility security initiatives.
- Provide Tier 3 support and cross-train team members
- Maintain documentation and contribute to process improvement
- Work on and resolve tickets related to mobile devices and IoT devices.
- Ability to troubleshoot a variety of technical problems and own issues through resolution while engaging others when needed.
- Advanced understanding of:
- Microsoft Intune: device enrollment, compliance policies, configuration profiles, app deployment, conditional access.
- JAMF Pro: macOS/tvOS management, certificate deployment, security baselines, Apple TV management.
- Enterprise integration: shared device configurations, OOBE workflows, zero-touch deployment, identity provider integration.
- VPN client coordination: PaloAlto GlobalProtect or others.
- Strong communication skills—both verbal and written—with the ability to collaborate across technical and non-technical teams.
- Experience managing both iOS and Android devices.
- Demonstrated ability to work independently and lead initiatives in an enterprise environment.
- Minimum 3–5 years of hands-on experience with Intune and JAMF in an enterprise setting.
- Proven track record managing large-scale mobile fleets (5,000+ devices).
- Experience with identity providers (Okta, Entra ID, etc.) and SSO integration.
- Microsoft certifications preferred (e.g., MS-102, MD-102).
- Must be available for evening/weekend work if the need arises.
- Occasional travel may be required.
- Sitting continuously for many hours per day, up to 8 hours per day.
- Manual dexterity required for paperwork, calculators, computers, and phone usage.