Senior Manager, Risk Strategy (Disputes)
- New York City, NY
- Permanent
- Full-time
- Manage all mitigation strategies for fraudulent transactions, including Debit and Credit Disputes and negative balance management processes, in order to drive Company and role objectives
- Develop strategy for risk capabilities (automated and manual) that will minimize risk, costs, and losses while enabling better customer experiences
- Forecast, manage and be accountable for total cost of fraud mitigation strategies, including losses, downstream customer outcomes and associated business impact
- Set and deliver the roadmap that includes end to end discovery, including exploratory analysis, business case development, experimental design, performance forecasting and monitoring, model development and monitoring, and incident management
- Collaborate with Engineering, Product, and Data teams and other internal and external partners to deliver the new capabilities, risk models and policies and policy changes on the Risk roadmap
- Leverage subject matter expertise in regulations and external partners / value chains e.g. VISA, Money-Movement Partners, and offshore vendors in order to deliver business results.
- Identify and exploit emerging tools, capabilities, and/or data sources which will drive a strategic advantage for Current
- Partner with Fraud Operations and Compliance teams to ensure compliance, including procedure documentation and adherence, regulatory / bank partner exams, and Issue management.
- Fraud leader - Has experience in Fraud risk domain, including Dispute and Chargeback processing
- Critical thinker - you consider problems from all angles to remove bias and touch bottom on key assumptions
- Results-oriented - You ground contributions in real business and customer impact and prioritize effectively to maximize speed-to-impact.
- Process-oriented - You look for ways to improve repeated processes in order to deliver results more efficiently and effectively.
- Exceptional written and oral communication skills. You drive consensus through grounded arguments, interpersonal skills, and negotiation skills.
- Creative problem-solver - able to identify obstacles and investigate and present viable solutions
- Thrive when working in a fast-moving, ambiguous environment
- 6+ years of progressive experience in analytics functions, including at least 4-6 years as an individual contributor performing quantitative analysis
- Prior experience in fraud, disputes/chargebacks, and payment processing is required
- Undergraduate Degree with a quantitative major in Statistics, Economics, Computer Science, Mathematics, or related field.
- Expert in exploratory and business analysis, experimental design, profitability drivers / unit economics
- Exceptional written and oral communication skills.
- Strong people leader and collaborator.
- Able to handle competing priorities and influence leadership decision-making.
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
- Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches