SJ Practice Manager Medical Oncology and Breast Health Practice

• Leadership

• Drives the accomplishment of facility’s operational goals as well as short and long term strategic plans
• Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.
• Participates as a leader or member of various committees as directed by leadership.
• Establishes and implements, communicates and enforces policies and procedures that address daily operations of the practice including communication of any program or policy changes.
• Oversees the maintenance of the facility, assuring a safe, clean and pleasant environment for patients and staff. Negotiates and manages leases and space issues.
• Works closely with medical staff to make practices more efficient and effective through application of practice management analysis.
• Human Resources

• Interviews, and selects high quality candidates, and trains new staff members
• Appropriately on-boards staff, following EEOC guidelines, background and reference checks, etc.
• Mediates or assists in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff and physicians. Identifies potential problem areas and proactively address issues.
• Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice.
• Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including back up plans for sick leave and vacation.
• Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs.

• Management

• Manages employee performance for direct reports including:

• Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in system.
• Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action.
• Recognizes and rewards performance.
• Evaluates and identifies staff development needs and plans and implements training based on those needs.
• Ensures staff is prioritizing work appropriately.
• Interviews and selects high quality candidates and trains new staff members
• Financial

• Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies.
• Controls utilization of fiscal resources. Evaluates, identifies and makes recommendations for improving cost-effective delivery of care.
• Identifies equipment requirements for departments; researches for ordering of equipment and supplies and makes recommendations.
• Interfaces with Revenue Cycle Team for billing and collections agency and oversees charging, coding and fee tickets/department/practice and plan for continued improvement in operating and financial performance.
• Ensures complete and accurate claims.
• Works collaboratively with the medical leadership to ensure budget and financial goals are met.
• Creates action plans to ensure budget variances are appropriately identified and corrected.
• Operations

• Oversees and optimizes the utilization of practice management systems, applications and electronic records
• Audits, reviews and updates policies and procedures
• Oversees the maintenance of required department records.
• Assists in the collection of statistical data
• Assures proper functioning of necessary equipment, including preventive maintenance and quality control.
• Maintains CLIA certification and business licenses.
• Performs other duties as assigned.

• Bachelor’s Degree in a clinical or administrative field preferred.
• Two (2) or more years of supervisory experience in a healthcare setting is required.
• Two (2) years experience in one or all of the following: direct supervision of administrative and/or clinical staff; physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice.
• Physician practice supervisory experience preferred.

• Strong operations and leadership skills required.
• Ability to analyze satisfaction, financial and operational data and develop plans for improvement.
• Knowledge of laws and medical terminology relating to the management and operations of physician practices.
• Ability to demonstrate diplomacy in communication and conflict resolution techniques.
• CPT, ICD-9/ICD-10 and HCPCS coding (for care center managers)
• Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
• Excellent verbal and written communication skills.
• Ability to implement department policies and procedures and ensure adherence.
• Computer literacy skills required in Microsoft Word, Excel, Outlook and Power Point.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to travel to multiple sites is required

• Pay Range: $33.4-$50.13
• Other Compensation (if applicable):

University of Maryland Medical System