Customer Construction Representative
- Tacoma, WA
- Permanent
- Full-time
- Under general direction, provide initial or single point-of-contact for new construction services.
- Provide information and respond to inquiries from customers and other employees regarding customer construction, service requests, rates, complaints, credit processes, energy conservation, customer programs, billing information and Company policy.
- Answer inquiries from customers and contractors.
- Provide energy cost comparisons.
- Provide Company construction standard requirements and quote cost figures per rate schedule tariffs. Originate and follow up on customer service agreements, including collecting funds and processing orders. Process account changes or corrections and respond to miscellaneous customer inquiries.
- Update customer information including, but not limited to, completion and new construction billing. Compile reports and perform other office and clerical tasks as assigned.
- Accurately assess customer needs relative to construction practices and policies.
- Identify and route complex jobs to appropriate project managers. Determine availability and accessibility to existing energy facilities. Determine a probable time line, identify and provide commitment to customers regarding resource availability and firm installation dates utilizing scheduling tools.
- Must be knowledgeable and comply with all Company standards, policies, practices and procedures and State and Federal safety regulations as they pertain to the job.
- The position is responsible for a specialized area of customer service. Duties include answering customer inquiries, performing customer construction services and associated completion activities. Performs credit activities and assigned duties as outlined in the position description.
- Examples of responsibilities include extensive customer service and operate PC's and associated software, typewriters, microfiche, telephone, calculators and related equipment. Perform similar and incidental duties as required.
- The operation of computer software to establish, update and maintain accurate customer data.
- The position is not responsible for supervising or leading other persons. Coordination with other areas is often necessary to respond to customer requests.
- The position has constant communications with customers, builders, public agencies, service centers, business offices, customer information centers, customer programs and other persons outside the department and Company, to gather, provide and explain information.
- Previous minimum education and training should include the equivalent of successful completion of high school studies in general or clerical subjects and 2 quarters of business school or college studies in accounting, communication skills, drafting, or social sciences, transferable to a 4-year institution, or its equivalent in experience and/or education as determined by the Manager of Customer Service.
- Proficiency at touch typing is required as well as demonstrated customer communications capabilities.
- Courses in basic electricity and gas would be helpful.
- Previous job experience should include the equivalent of 2 years Customer Service Group or Customer Service Planning Group experience, at grade 5 or above. Approximately 12 months on-the-job experience is required before all the job duties and responsibilities can be performed without day-to-day supervision.