Student Support Specialist
- Fairfax County, VA
- $21.00 per hour
- Permanent
- Full-time
Role Title Education Support Spec II
Role Code 29143-FP
FLSA Nonexempt
Pay Band 03
Position Number 280W2104
Agency Northern VA Community College
Division NV280-VP Workforce Development
Work Location Fairfax County - 059
Hiring Range $21/hr
Emergency/Essential Personnel No
EEO Category E-Paraprofessional
Full Time or Part Time Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- No
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule8:30am - 5:00pm ;25-29 hours a week - evening hours as needed
Must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.
Sensitive Position No
Job DescriptionGeneral Description:
The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.Duties and Tasks:
- Performing registration tasks and/or providing guidance to students on the registration system.
- Entering and maintaining accurate data into the student information system.
- Issuing enrollment confirmation emails and letters.
- Troubleshooting and resolving enrollment problems.
- Providing quality customer service.
- Identifying and assessing customer's needs to achieve satisfaction.
- Handling customer complaints and providing appropriate resolutions and alternatives.
- Assisting with the marketing classes.
- Organizing and maintaining files and records.
- Assisting program developers/managers/coordinators to ensure logistical arrangements for programs are met.
- Providing general office support tasks.
- Performing other related duties as required.
KSA's/Required QualificationsKSAs:
- The ability to adapt and respond to different audiences.
- Excellent written and oral communication skills
- Strong interpersonal and organizational skills
- Ability to work cooperatively with students, instructors and staff; especially as part of a team
- Ability to work on multiple projects independently, at times under stress
- Demonstrated computer skill proficiency including using Microsoft Office
- Ability to provide accurate information and courteous customer service
- Ability to interact effectively with internal and external customers.
- Attention to detail and ability to take initiative.
- Experience with customer service.
- Experience with office procedures, managing files, schedules, and paperwork.
- Experience with Microsoft Office including Microsoft Outlook
- Experience working in an office setting.
- Experience working in a higher education setting
- Bilingual abilities are a plus
Supervises Employees No
Required TravelMaybe required to travel between NOVA Campuses.Posting Detail InformationPosting Number WGE_2740P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary)
Job Open Date 09/03/2025
Job Close Date 09/10/2025
Open Until Filled No
Agency Website www.nvcc.edu
Contact Name
Phone Number
Special Instructions to ApplicantsIn support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional InformationNorthern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA's commitment to inclusive excellence, please visit .NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.We strive to ensure our employees have tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at .The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review .Employees must reside in Virginia, Maryland or District of Columbia.
Background Check Statement DisclaimerThe selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:
EEO StatementThe Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA StatementThe Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify StatementVCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for PostingSupplemental QuestionsRequired fields are indicated with an asterisk (*). * * I understand that this is a part-time position. In consideration thereof, I wish to proceed with the completion of my application.
- No response.
- Yes.
- No.
- * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
- * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
- Yes
- No
- * I understand that this position is not telework eligible and I will be required to attend work in-person.
- Yes
- No
- * Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
- * Do you have experience with customer service?
- Yes
- No
- * Do you have experience with office procedures, managing files, schedules, and paperwork ?
- Yes
- No
- * Do you have experience with Microsoft Office including Microsoft Outlook?
- Yes
- No
- * Do you have experience working in a front facing (in-person) customer service environment?
- Yes
- No
- * Are you willing to work some evenings or occasional weekend hours?
- Yes
- No
- * Are you willing/able to travel to all NOVA campuses when/if necessary?
- Yes
- No
Optional Documents * Cover Letter/Letter of Application
- Other Document
- Alternative Hiring Process Letter