Guest Services Assistant Manager
- Chicago, IL
- $62,000-72,000 per year
- Permanent
- Full-time
The Four Seasons Chicago is looking for a talented Guest Services Assistant Manager! This position is part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotel.What you will doTrains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.Support the Front Office Manager and make sure all Front Office team members know what activities are available in the city (theatres, sports, concerts, shows, special exhibits, and sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.Ensures proper procedure is established and followed to process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Works harmoniously and professionally with co-workers and supervisors.Works closely with Front Desk, Concierge, Reservations, Sales and Security ground and underground parking space) to assure smooth handling of guest arrivals and departures.Stores and retrieves guest luggage and packages.Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing.Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.Embraces and supports the Training initiatives and philosophies of the company and works closely with the Training Manager and Departmental Trainers in the training and development of employees.Ensures employees have a complete understanding of Rules and Regulations, local policies and procedures, benchmark standards and behavior complies.Assists with the development of Guest Services Agents to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks.Through hands on management, supervises closely all GSAs in the performance of their duties in accordance with policies & procedures and applicable laws.Monitors employee morale and provides mechanism for performance feedback and development.Conducts annual Performance Reviews providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees.What you bringWe are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills.At least 2-3 years of relevant work experience in a similar positionSelf-driven and a strategic resourcing professional.Able to work independently and under pressure in a fast pace working environment.Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.Valid Illinois Driver’s License and capable of driving vehicles.What we offer:Compensation: $62,000-$72,000Competitive Salary, wages, and a comprehensive benefits packageTravel discounts at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsEnergizing Employee Culture where you are encouraged to be your true self!Comprehensive learning and development programs to help you elevate your craft.Inclusive and diverse employee engagement & recognition events all year-round.Schedule & Hours:Full TimeShifts may vary and are arranged upon operation needsAble to work weekends, holidays and evenings as needed.Candidates must have valid work authorization for the U.S.Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:Instagram: @FSChicagoTwitter: @FSChicagoFacebook:LinkedIn:Learn More About Who We Are:If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf