Barista - On Call
- Nashville, TN
- $16.00-18.00 per hour
- Permanent
- Full-time
- Prepare, and serve food and beverage offerings within a coffee house setting.
- Must be able to communicate effectively with guests and associates
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
- Must remain professional in all situations.
- Must work well in stressful, high-pressure situations.
- Understand and acknowledge of proper uniform and grooming standards.
- Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
- Assist with monthly inventory.
- Maintain a clean workspace throughout entire shift.
- Follow proper procedure for accepting credit cards and checks.
- Maintain a cash bank.
- Verifying guest room numbers for room charges.
- Interact with other departments to ensure guest needs are satisfied.
- Adhere to proper food handling procedures.
- Proper knowledge of equipment use and safety procedures.
- Adhere to all policies regarding employee purchases and Bongo Java employee purchases.
- Follow proper procedures for all newspaper logs, receipts and returns.
- Follow proper procedures for accepting credit card and checks.
- Ensure each beverage is consistently prepared and served by Bongo Java standards.
- Proactively work to seek out ways in which to improve the Bongo Java experience for our guests.
- Average pay for this position with tips amounts to $16-18.00/hour
- Weekend Avaliability Required.
- Minimum 1-year customer service experience; in food/beverage and/or retail environment.
- Previous coffee house and/or hotel experience preferred.
- Previous cash handling and face to face customer service experience required.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
- Ability to accurately and efficiently input information into MICROS.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
- Baristas must attend and complete Bongo Java Barista Certification class.
- Must become familiar with all Bongo Java products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, with consistent use of hands and arms.