Patient Access Representative

LifePoint Health

  • Madison, WI
  • Permanent
  • Full-time
  • 7 days ago
Job Category: Revenue Cycle ManagementDegree Level: High School Diploma/GEDJob Description:Your experience mattersAt UW Health Rehabilitation Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.What we offerFundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
  • Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
  • Competitive Paid Time Off
  • Employee Assistance Program - mental, physical, and financial wellness assistance
  • Tuition Reimbursement/Assistance for qualified applicants
  • And much more...
About UsPeople are our passion and purpose. UW Health Rehabilitation Hospital is a 50 bed hospital located in Madison, WI and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience mattersHow you'll contributeThe Patient Access Representative performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.Essential functions:
  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
  • Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
  • Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
  • Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
  • Verifies insurance benefits and obtains precertification/authorization as necessary.
  • Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
  • Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
  • Collects co-pays and other funds from patients based upon established criteria
  • Checks supplies and stocks supplies as needed.
  • Serves as back-up for other functional areas.
Qualifications and requirements
  • Education: High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.
  • Billing or collection experience preferred. Computer experience required.
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment.
  • Knowledge of medical terminology strongly preferred.
  • Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.
  • Time management and organizational skills.
EEOC Statement:UW Health Rehabilitation Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.About Us: Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.About the Team: We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

LifePoint Health