Sales Tools and Capabilities Product Manager

American Express

  • New York City, NY
  • $80,000-155,000 per year
  • Permanent
  • Full-time
  • 10 days ago
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization will accelerate sales and drive profitable charge volume growth. Within Commercial Business Enablement, the Sales Enablement, Pricing & Transformation (SPT) team, is the analysis and business decisioning arm of GCS responsible for studying business performance and uncovering practical insights to support growth. The SPT Capabilities group leads tools strategy for our 4,000+ colleagues in the field (face-to-face) and telephone teams who lead new sales and the retention and of existing business.We collaborate across the entire GCS business to accelerate growth by equipping a best-in-class B2B customer-facing organization. This includes introducing innovative solutions and crafting roadmaps for the most viable integrations to provide a seamless and outstanding prospect and customer sales experience. We are working to curate a best-in-class sales process using technology, AI, and Machine Learning and are looking for a highly motivated, strategic problem solver who sees the opportunity in every challenge. If you have experience in curating the capabilities for an exceptional B2B organization, please review the responsibilities below to learn more about how this position plays an important role within the organization.How will you make an impact in this role?
  • Lead the end-to-end execution of funded initiatives, define the problem statement and how to address it, define timelines and progress gates, coordinate cross-functional partners, and ensure successful delivery of outcomes
  • Serve as the primary advocate for sales teams by gathering, analyzing, and synthesizing customer feedback, sales insights, and market trends to advise product and capability decisions
  • Develop and drive multi-year strategic roadmaps for commercial sales capabilities, aligning with company focus areas and prioritizing investments based on business impact and customer value
  • Lead and mentor a direct report, providing direction, career development support, and performance management
  • Own the relationship management and governance for third-party tools and partners within your remit including vendor selection, contract renewals, performance monitoring, and termination processes
  • Deploy cross functional collaboration with Business Development, Client Management, Marketing, Operations, Technology, Control Management, InfoSec, Compliance and Legal to ensure alignment across strategies, tools, and initiatives
  • Define and report critical metrics to evaluate capability effectiveness and ensure continuous improvement and alignment with business goals
  • Negotiate contracts and terms with third-party vendors
Minimum Qualifications:
  • Noteworthy results in Product Management, Business Strategy, or an equivalent field, preferably in a B2B sales environment
  • Proven experience handling cross-functional initiatives and leading projects from concept through execution
  • Strong analytical and critical thinking skills which translate data and insights into actionable business decisions
  • Demonstrated ability to support and mentor junior team members
  • Experience being responsible for the relationship and performance of third-party vendors or external partners, including contracts and performance metrics
  • Excellent communication and collaboration skills, with the ability to influence across all levels of the organization
  • Proficiency in project management methodologies
Preferred Qualifications:
  • MBA or relevant graduate degree
  • Experience working within or closely with BD and CM teams
  • Knowledge of CRM, sales enablement platforms, or commercial sales technology ecosystems
  • Background in tool rationalization or capability development in a sophisticated business environment
  • Experience developing and owning long-range strategic plans and investment roadmaps
  • Familiarity with Voice of the Customer methodologies and customer journey mapping
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
For a full list of Team Amex benefits, visit our .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “ ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express