Software Engineering Manager
- El Paso, TX
- $135,000 per year
- Permanent
- Full-time
- Lead, mentor, and manage a team of software engineers, providing guidance and support to encourage professional growth and achievement.
- Develop and implement software engineering best practices and methodologies to enhance productivity and quality.
- Oversee project management of software development initiatives, ensuring timelines and deliverables are met.
- Collaborate with cross-functional teams to define project requirements and establish specifications.
- Evaluate and mitigate risks associated with software development projects, ensuring alignment with industry standards and compliance.
- Drive continuous improvement initiatives, utilizing metrics and feedback to advance software development processes.
- Education Requirement:
- Bachelor of Science degree in an Engineering discipline is required
- Field Experience:
- At least 7 years of client interface experience required (ex: technical program delivery, computer science, software development, technical consulting, product management, client management,)
- At least 7 years of experience in process re-design or re-engineering for maximizing quality and efficiency
- Position Experience:
- At least 5 years in a leadership position, leading a software and engineering team
- At least 3 years experience in the BPO / Back office industry to include Logistics, Healthcare, and Banking/Financial Services highly desired
- Other Qualifications:
- Proven success in designing, implementing, launching, and maintaining core systems
- Familiarity with Agile project methodology and practices
- Broad knowledge of technology fundamentals across software delivery, datacenter environment, service desk, network architecture, IT security, and IT project management. - Required
- Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Plus
- Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred
- Proficiency in C#, React js, SQL, MySQL, JavaScript, Web API
- Proficiency in also Dot net core and Python are preferred.
- Experience implementing LLMs in enterprise applications is strongly preferred.
- Experience with Azure AI Foundry, Amazon Bedrock, or similar is a plus.
- General working knowledge of Selenium to support current business automation tools and future automation requirements.
- General working knowledge of PHP desired to support current legacy applications which are on the roadmap for future modernization.
- Knowledge of version control systems (Git or similar)
- Familiarity with CI/CD pipelines and DevOps practices
- Proven ability to lead and motivate development teams
- Experience in project planning and resource allocation for multiple projects simultaneously
- Must have excellent English written and verbal communication skills. English-Spanish bilingual is a plus.
- Strong working knowledge of Six Sigma and/or Lean Methodologies and tools
- Able to interact professionally with a diverse group, executives, managers, and subject matter experts
- Knowledge of the Software Development Life Cycle and related concepts is required
- Knowledge of Project Management is a plus
- Must be able to travel quarterly to our San Antonio site
- Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
- Retirement Savings: Secure your future with our 401k and IRA retirement plans
- Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
- Paid Time Off: time off and public holidays to recharge and enjoy life.
- Disability Coverage: Short-term and long-term disability plans for added security.
- Professional Growth: Access to training and development to advance your career.
- Wellness Resources: Support for your overall well-being.
- Salary $135,000 annually