Quality Assurance Specialist
- Panama City Beach, FL
- Permanent
- Full-time
- Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
- Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
- Reinforce the sale with a positive, enthusiastic presentation of the closing.
- Answer questions in confident, competent manner; provide accurate information to owners.
- Ensure every owner confirmation interview is properly recorded.
- Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
- Prepare contract package and submit timely to sales accounting.
- Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.