Personal Banker

• Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Taking ownership of the customer experience including on-boarding and resolving service issues
• Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities
• Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
• Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
• Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
• Performing transactions such as opening accounts, accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection
• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Completing and passing all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
• Excellent communication skills that build customer relationships based on trust
• Strong critical thinking and problem-solving skills to meet our customer's needs
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
• Ability to collaborate with others to achieve shared goals
• Proficient in Microsoft Office
• Ability to work location hours, including some weekends and evenings
• Bilingual (English/Spanish) preferred

• High school degree or higher- preferred
• Minimum of six months’ previous banking or customer service experience
• Minimum of six months’ cash handling experience.

Guaranty Bank & Trust, N.A.