Property Claim Service Leader - Long Island City, NY
Allstate
- Long Island City, Queens, NY
- $90,000-130,000 per year
- Permanent
- Full-time
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
- Empower staff to empathically meet the needs of their customers by providing them exceptional customer service their claims process
- Celebrate accomplishments upon review of customer stat reviews and develop action plans when needed
- Provide a helpful working environment to employees and encourage the understanding around business unit objectives, results, and processes
- Support continuous development to assist the employee in pursuing their career goals
- Lead staff effectively using various performance management techniques including checkpoints and goal setting
- Quickly assess, address demand and capacity and pivot hourly to drive team results and meet customer expectations
- Make quick, confident decisions and re-evaluate as new information comes in
- Follow company, state, and federal compliance rules and regulations while ensuring compliance across business unit
- Address training needs in business unit and provide coaching and mentoring continuously
- Problem solving and contributing to team goals by sharing ideas and opinions
- Calibrate and partner with other leaders within the organization to drive results and move claims to closure
- Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
- This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.
- Reside within the Long Island City, NY area
- Have 2+ years prior experience using Xactimate estimating software
- Have prior experience working in or leading a group of staff in property
- Can work on complex assignments and apply analytical problem solving methods
- Are skilled in negotiations and/or arbitrations and can teach others
- Work in continuously improving processes and procedures and encourage the same with your staff
- Value providing an effortless customer service experience
- Are organized and able to multi-task in a fast-paced environment
- Are known for being organized and accountable
- Are known for clear and professional communication - both written and verbal
- Have a bachelor's degree and/or prior leadership experience
- Being bilingual and/or having prior military experience is a plus
- During Training: Hybrid Employee
- Work from Home: Monday and Friday
- Work in Office: Tuesday - Thursday
- Queens, NY (Long Island City)
- After Training: Remote Employee
- Monday through Friday with occasional weekend duty
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