Red Arch Solutions is a proven and effective small business IT integrator and consultant, recognized as a leading IT provider to the Federal Government, primarily focused within the Intelligence Community. We provide our customers with state-of-the-art tactical and strategic intelligence, systems, and software engineering solutions, solving some of the most pressing and unique intelligence community challenges related to national security.Our employees are exceptionally skilled professionals. We recruit individuals who are dedicated to collecting, analyzing, and disseminating critical information to national leaders. Our engineers design, develop, and deploy mission critical solutions to support our war fighters. We are also an official AWS Partner and are pleased to now offer Cloud Solutions Architecture and Engineering using Amazon Web Services.We offer best in class 100% paid employee healthcare premiums, generous PTO, 10% combined - with a 6% match within your 401K, vested day one, and up to 4% profit sharing. annualized bonus compensation in tandem with spot bonuses for hard work, tuition reimbursement, and a robust offering of additional employee first benefits such as an employee choice of an annual technology and or fitness reimbursement. we believe great people know great people, we offer incredibly generous referral bonuses and in honor of your hard work we acknowledge the 11 federal holidays each year for you to enjoy.Hiring now for Red Arch Prime ContractPosition Overview:Red Arch Solutions is looking for a highly qualified Systems Administrator to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.Requirements:Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performancePlease contract us for more detailed informationAll Red Arch Solutions openings require US Citizenship.Red Arch Solutions is a proven and effective small business integrator and consultant, recognized as a leading provider of IT development to the Federal Government. We offer excellent benefits, including 20 days PTO, 10 holidays, up to 10% 401k contribution, and reimbursement for tuition/certifications. Top of the line PPO Medical, Dental, Vision, and Short and Long-Term disability are also offered.Red Arch Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or protected veteran status. Red Arch Solutions takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans and individuals with disabilities.Powered by JazzHR
