Retail Sales Associate - Collections (Gift Shop)
- Dallas, TX
- Permanent
- Full-time
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative course of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing,identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information, data and basic arithmetic functions.
- Must lead by example, remain professional in all situations.
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working.
- Comply at all times with Omni standards and regulations to encourage safe and efficient hotel operations.
- Be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient services to hotel guests.
- Be thoroughly acquainted with all guest scenarios and utilize at all times.
- Be actively involved in the sales process through the increase of personal sales per man-hour, total sales for Morsel’s/Gift Shop and continuous increase in sales.
- Ensure the delivery of all items called for from guest rooms by confirmation with guests.
- Ensure that the lobby public areas are maintained, clean and tidy by liaison with Housekeeping Department.
- Interact with other departments to ensure that guest needs are satisfied.
- Speak with guests in a friendly, warm manner, making them feel welcome.
- Assist with monthly inventory.
- Proactively work to seek out ways in which to improve the Morsel’s/Gift Shop experience for our guests.
- Maintain a flexible schedule at all times because the hotel operates 7 days a week, 24 hours a day.
- Adhere to all policies regarding employee purchases and Morsel’s/Gift Shop employee purchases.
- Follow proper procedures for all newspaper logs, receipts and returns.
- Follow proper procedures for accepting credit card and checks.
- Follow proper procedures for “holds”.
- Maintain a cash bank.
- Do not leave merchandise unsecured.
- Verify guest room number for room charges.
- Must have a flexible availability, including days, evenings, weekends and holidays.
- Must have at least one year of customer service experience.
- Must be able to bend, push, pull and stand for extended periods of time.
- Must be able to lift at least 30lbs.