
Senior Systems Engineer
- Saint Louis, MO
- Permanent
- Full-time
Responsibilities
- Providing fault and performance monitoring and proactive event management service utilizing EM standard tools for supported systems.
- Provide analysis and recommendations pertaining to network optimization and enhancements in order to support integration with Enterprise Management tools.
- Participate in customer, contract, and vendor meetings as required.
- Participate in designing, engineering, documenting, and coordinating recommended changes to system architecture to accommodate Enterprise Management support.
- Working with the Customer's network infrastructure.
- Working with routers, bridges, switches, storage area networks, network security, and network management systems in a UNIX and Windows environment.
- Engage in supervisory responsibilities
- Provide the integration of event and incident ticketing systems.
- Provide the integration of the event and email system.
- Other duties as assigned.
- Bachelor's Degree and 8+ years relevant experience OR
- Associate’s Degree and 10+ years relevant experience OR
- High school diploma or GED equivalent and 12+ years of experience
- Experience to include:
- Operational experience with ServiceNow
- Experience in the Intelligence Community
- DoD 8140 (formerly 8570.01-M), IAT Level I required
- Security+ CE within 6 months of hire is required
- TS/SCI clearance required
- Ability to obtain CI Poly Clearance
- Ability to help support “Special Projects” as identified by Government Customer.
- Ability to work independently and yet be effective within a team setting
- Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
- Ability to work independently and yet be effective within a team setting
- Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
- Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
- Excellent skills in Microsoft Word, Excel, and other Office applications
- Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
- Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
- Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it