Customer Marketing Associate Manager
Salesforce
- San Francisco, CA
- $109,200-150,200 per year
- Permanent
- Full-time
- Prioritize and collaborate on top customer accounts for integrated joint marketing journeys by aligning with Sales, Product Marketing, Customer Marketing, C-Suite Marketing, PR and more.
- Strategically align with Product Marketing stakeholders to understand key narratives to determine and prioritize customer storytelling strategy for the year
- Use data and reporting to identify target customers
- Present regular updates to internal stakeholders
- Work closely with Customer Marketing Programs leads to curate marketing journeys to showcase how our thought-leading customers are driving transformation with Salesforce.
- Manage every stage of the co-marketing relationship lifecycle with exceptional attention to detail, making the engagement as easy for the customer as possible.
- Identify new projects and opportunities to amplify the impact of customer marketing. Lead and coordinate major programs that include multiple departments and goals.
- Build and maintain strong relationships with a diverse set of internal and customer constituencies, including creative, legal, finance, support, sales and marketing experts.
- Create compelling customer-facing and internal presentations.
- Support company events by confirming customer participation and highlighting their success.
- Be an effective business partner and provide consistent and clear communication.
- Own flawless execution and manage customer relationships through joint marketing engagements.
- 4+ years of relevant work experience (customer, partner, product and field marketing, sales, customer success etc.), including customer-facing experience.
- Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities.
- Demonstrated ability to manage multiple priorities at once.
- Demonstrated ability to deliver positive customer experiences.
- Experience in developing and delivering innovative and compelling presentations
- Experience in launching new and innovative ideas.
- Strong relationship-building skills with extreme attention to detail.
- Excellent written, Google Slide and PowerPoint skills.
- Dynamic, confident personality that is self-motivated and capable of working in a fast-paced, start-up environment.
- Can-do, positive, inspiring attitude with an outside-the-box, innovative and creative mindset.
- Passion for software-as-a-service, platform-as-a-service and disruptive thinking.