
Supervisor, The Stable
- Baton Rouge, LA
- Permanent
- Full-time
- Oversee member relations, including onboarding, inquiries, sign-ups, and facility orientation, ensuring exceptional service delivery.
- Manage member contracts, appointment scheduling, and the implementation of staff training protocols.
- Resolve member concerns efficiently and uphold professional standards across all interactions.
- Foster effective communication among sports teams, athletes, and members to streamline operations.
- Ensure the facility remains clean, safe, and well-organized through proactive policies and regular inspections.
- Supervise equipment maintenance, repairs, and vendor relationships to guarantee operational excellence.
- Support the development and implementation of recovery programs and service packages to enhance the facility's offerings.
- Maintain and audit accurate records of memberships, payments, and attendance, ensuring data integrity.
- Analyze and report on facility usage and operational metrics, recommending improvements for efficiency.
- Oversee system integration and optimization for Mindbody and Oxefit platforms; manage troubleshooting and enhancements.
- Organize and ensure the strategic direction and continuous improvement of app development initiatives, ensuring alignment with organizational goals and stakeholder priorities.
- Strategize and supervise content production, editing, and publishing within the app to maintain brand integrity.
- Represent and advocate for the brand at key events, building strategic partnerships and increasing visibility.
- Manage and provide direction over all social media activities, from planning and engagement to analytics and growth strategies.
- Demonstrated leadership in team supervision, operational oversight, and customer service excellence.
- Proven track record in implementing digital platforms and optimizing member or client-facing technology solutions.
- Bachelor’s degree in Business Administration, Sports Management, Hospitality, Recreation, or a related discipline required.
- Relevant certifications in facility operations, project management, or digital media preferred.
- Equivalent combinations of education and experience may be considered.
- Minimum of 2 years of progressive experience in facility management, hospitality, sports management, or a related field.
- Experience with app content management, brand development, and social media strategy strongly preferred.
- Previous experience working with platforms such as Mindbody considered a significant asset.