CCA II-Comprehensive - (Mandarin Bilingual)
- Ada, MI
- $22.74 per hour
- Permanent
- Full-time
Posting Start Date: 7/17/2025
Posting Location: Ada (Grand Rapids), MI
Requisition ID: 42135Department / Division: Amway North America (ANA) / Customer ServiceSalary Range: $22.74/hourLocation: Ada, Michigan (Onsite)
Shift: 2nd Shift | 3:35 PM - 12:05 AM
Reports to: Cathi Heyboer
Bilingual Requirement: Spanish requiredWhat we're looking for:
We are looking for a Customer Service Representative (CSR I) who is passionate about supporting Amway Independent Business Owners (IBOs) and customers by resolving moderately complex Tier II inquiries across business, orders, products, and technology. The ideal candidate is flexible, solution-focused, and excited to help IBOs grow their businesses.Day to day, you will be:
Assisting IBOs and customers via live chat, email, and phoneResponding to inquiries about business operations (e.g. promotions, PV/BV, bonuses, sponsorships)Managing order support: tracking, replacements, backorders, Ditto ordersProviding detailed product information including warranties, usage, and availabilityTroubleshooting tech issues: password resets, app/website supportUsing tools like Zendesk, BOSS, ASM, and BackofficeDelivering exceptional service while identifying opportunities to cross-sell and up-sellSupporting business success with consultative service techniquesRequired Qualifications:
Associate's degree in Communications, Business, Sales, or equivalent experience2 years of customer service experience (contact center preferred)Bilingual fluency in Spanish and EnglishDemonstrated ability to manage multiple systems and browser toolsStrong phone etiquette, written communication, and interpersonal skillsKnowledge of Amway's business model, product line, and IBO network preferredHigh attention to detail and ability to adapt in a fast-paced environmentSkills to be successful in the role:
Exceptional conflict resolution and problem-solving skillsAbility to multitask, prioritize, and deliver quality serviceFamiliarity with consultative selling and uncovering customer needsQuick learner with the ability to absorb training through peer coachingStrong documentation and decision-making abilitiesComfortable giving feedback to improve internal tools like Zendesk GuideEmbraces change and takes initiative in issue resolutionWhat's special about this role:
In this role, you'll be a part of a collaborative team united by one goal: making lives better. You'll play a key role in directly supporting IBOs and customers, helping them resolve issues and succeed in their business journey. If you thrive in a people-centered, fast-paced, bilingual environment and want to be part of a purpose-driven team, this role is a perfect fit.Information at a GlanceHelping People Live Better LivesBased in Ada, Michigan, U.S.A. Headquartered on the same property where it was founded. Family owned. Guided by six original values and shaped to this day by our Founders Fundamentals. The heart of Amway hasn’t changed in its six decades. We exist to help people realize their potential, even as we’ve grown to span six continents with a presence in 100+ countries and territories.Amway complies with the General Data Protection Regulation (GDPR) - the protection of personal data and digital privacy. Each of our affiliate locations have their own visa work permit and hiring and immigration policies, which may impact the ability to consider applicants who need authorization to work in a particular country.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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