Spa Director

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive's approval.
• Submits all paperwork and financial reporting in accordance with AAG policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Writes articles or press releases for the facility when applicable.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.
• Assesses all employees' progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and implements an effective marketing and public relations strategy in a timely manner.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.
• Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel.
• Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.
• Implements a strategy to contact conference groups and promotes spa services to attendees.
• Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
• Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Provides necessary financial information to corporate and the client's accounting department for accurate reporting of daily sales and financial performance.
• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
• Ensures compliance with all state licensing and health requirements.
• Provides reservation procedures using spa software or a manual reservation system.
• Prepares any incident or accident reports and forwards them to the Corporate Risk Management Department and Arch Amenities Group Operations Director
• Other duties as assigned.

• Bachelor's degree or comparable spa management experience
• 2+ years of successful spa management experience.
• Knowledge of professional spa services and treatments.
• Knowledge of retail operations and inventory systems.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Creative in marketing and promotions.
• Sales oriented.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Ability to show initiative and make decisions.
• Normal work hours: Varied to include nights, weekends, and holidays.
• Proficient in spa software (Spa Biz, Spa Soft or Visual One) and Microsoft Office products.
• CPR/First Aid Certified.
• Must be in a physical condition to project the health and wellness ideals of the spa environment.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: computer, calculators, office supplies, phone, paperwork, protocol binders, retail inventory, all spa equipment, hot cabbies, paraffin heaters, steamers, microcurrent machines, fitness equipment, and treatment products.
• Work conditions include exposure to noise, vibrations, extreme temperatures, wet or humid environments, burns, fumes, odors, dust, mists, mechanical, chemical, and electrical hazards.

Arch Amenities Group