Guest Experience Specialist
Museum of Ice Cream
- Chicago, IL
- $18.00 per hour
- Permanent
- Part-time
- Represent the Museum of Ice Cream brand with integrity and enthusiasm
- Greeting and welcoming guests with high energy and enthusiasm consistently throughout the day
- Sell all products and cafe items, achieving targets and goals when relevant
- Providing excellent customer service through personalized guest assistance, including ushering and wayfinding
- Become experts in each room and area of the museum by understanding the scripting of each experience
- Achieve mastery and knowledge of products, treats, and basic business operating information
- Set-up and close down assigned exhibits / rooms, including retail & cafe area per opening and closing checklists
- Serve ice cream and other treats to guests while maintaining high standards of presentation and cleanliness
- Cleaning, disinfecting, and organizing of spaces throughout the museum
- You are 18 years or older
- Open availability, including weekends
- Food Handler or ServeSafe certification preferred
- 1+ years of previous customer service experience, in high volume establishments
- Ability to be on your feet for long periods of time, up to 8 hours
- Ability to lift heavy objects of up to 40 pounds
- Ability to improvise under a multitude of circumstances
- Annual team celebration called Pinkball (yes, it is “pink-tie” themed and you can bring a date!)
- Unlimited ice cream
- Competitive Pay
- Free entry for self at any MOIC location
- 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
- 50% off retail products
- Monthly team outings