Retail Sales Specialist, Wayfair Stores
- Wilmette, IL
- $19.00 per hour
- Permanent
- Full-time
- 🛍️ Drive Sales & Build Store Culture: Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results.
- 📈 Deliver Results with Agility: Take ownership of individual and team KPIs, driving productivity and consistently exceeding sales targets.
- 💡 Train & Develop Others: Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.
- 🔁 Always Be Selling (ABS): Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales.
- 🙋 Promote Exceptional Service: Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer.
- 🧠 Become a Product Expert: Leverage a deep understanding of Wayfair's in-store and online assortment to help customers find the right solution, every time.
- 🔧 Collaborate on Store Operations: Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment.
- ⏰ Demonstrate Reliability: Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs.
- 👟 Leadership Experience: 1-3 years of experience motivating a team to meet sales goals in a retail environment.
- 💸 Sales Expertise: 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs. Experience in specialty or high-touch sales is a plus.
- 🎓 Education: High school diploma or equivalent required.
- 📅 Schedule Flexibility: Willingness to work nights, weekends, and holidays as needed.
- 🖥️ Tech Proficiency: Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
- 🤝 Customer Service Skills: Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.
- 🧩 Adaptability & Focus: Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.
- 💪 Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
- 🧎 Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
- 📦 Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly.
- 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
- 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions.
- 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
- ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards-must adhere to all safety protocols.
- 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
- 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
- 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
- 🌴 Time to Recharge: Start accruing paid time off immediately-because work-life balance matters.
- 💼 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
- 🎓 Tuition Reimbursement: Eligible after 6 months of employment-learn, grow, and get support along the way.
- 🛒 Wayfair Employee Discount: Save big on the pieces you love-plus get 10% off at our in-store restaurant 🍽️.
- 👶 Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
- ✨ And So Much More*: We've got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!