Senior Customer Logistics Manager
FedEx
- Plainfield, IN Mooresville, IN
- Permanent
- Full-time
- A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
- Maximizing operational effectiveness on ensuring management teams are focused on delivering timely results for the business.
- Design and implement process that helps to ensure teams are achieving performance expectations.
- Focus on operational execution, service delivery and service costs, KPI's and continuous improvement.
- Collaborates with Continuous Improvement and Engineering to identify and set continuous improvement targets for sites.
- Delivers periodic updates to senior leadership on effectiveness of company's logistics efforts.
- Partners with Account Management team to ensure customer needs are met and issues are resolved.
- Monitors and maintains the success, accuracy, status and operational effectiveness of implemented plans, policies and operating procedures.
- Provides leadership in using Quality Driven Management techniques within the business, encouraging use of analysis to drive decision-making and development of improvements. Ensures team understands expectations and how information is reported and used.
- Actively participates in leadership development activities, including succession planning, coaching, and individual development planning within span of control.
- Performs all other duties as assigned or requested.
- Bachelor's Degree in Logistics, Industrial Engineering, or related operations discipline is strongly preferred. Alternatively, military rank at E-9 or O4-O5. Master's Degree preferred. Additional job-related certifications preferred.
- A minimum of ten (10) years of proven management experience, preferably in a multi-customer logistics environment responsible for managing customer relationships, contracts, pricing, P&L, QDM, and talent management.
- At least three (3) to five (5) years' experience in a management/supervisory capacity.
- At least eight (8) to ten (10) years experiences in a distribution industry, competitive climate, supply chain services and current/future trends including dedicated focus in account management metrics strongly preferred.
- Experience with QDM, Lean or Six Sigma Methodologies.
- Excellent organizational and analytical skills.
- Prioritization and problem solving skills essential.
- Must have excellent communication skills, both written and oral, and the ability to effectively interact with Company customers and employees.
- Demonstrated knowledge and user experience with Excel, Access, E-Mail, and Word Documents.
- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit/walk/stand for up to 8 hours per day.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.