Loan Servicing Specialist II

TransPecos Banks

  • San Antonio, TX
  • Permanent
  • Full-time
  • 11 days ago
  • Apply easily
Job DescriptionJob Title: Loan Servicing Specialist IIThis is an onsite assignment based in our San Antonio office.Summary:The Loan Servicing Specialist II is responsible for advanced servicing functions across the bank's consumer and commercial loan portfolios. This role handles complex servicing scenarios, ensures compliance with regulatory and internal standards, and provides mentorship to junior servicing staff. The specialist collaborates with internal departments, third-party vendors, and borrowers to maintain data integrity, resolve escalated issues, and deliver high-quality service throughout the loan lifecycle.Wage Type: Hourly (Non-exempt)Essential Duties & Responsibilities:To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Loan Administration & Transactions: Process and post complex participations, and regular loan payments, payoffs, advances, and adjustments accurately and in a timely manner.
  • Record Keeping: Maintain and accurate and up-to-date loan records, including the maintenance and client information updates in the core system, audit loan records in the bank's core system when loan performing booking reviews, including complex changes to payment schedules, interest rates, and borrower information, process loan modifications, deferments,
  • Compliance & Reporting: Ensure compliance with bank policies and relevant lending regulations and generate reports for management as needed.
  • Escrow Management: Oversee escrow accounts, perform advanced escrow analyses, and manage disbursements for taxes and insurance, track and manage insurance renewals including lender-placed insurance.
  • Customer Service: Respond to escalated borrower inquiries and resolve complex servicing issues related to account status, payment discrepancies, and payoff processing.
  • Attention to Detail: Crucial for accurate payment processing, record-keeping and to Initiate and process complex servicing actions such as loan modifications, extensions, and re-amortizations.
  • Analytical Skills: Ability to review loan data, identify problems and contribute to solutions
  • Liaison: Coordinate with others departments to resolve servicing issues and assist with audits and other duties as assigned. MUST Carry out responsibilities in a manner consistent with our values and operating principles, in accordance with policy and applicable laws, and with a commitment to continuous improvement and process excellence.
  • Carries out responsibilities in a manner consistent with our values and operating principles, in accordance with policy and applicable laws, and with a commitment to commitment to continuous improvement and process excellence.
  • Any other duties as assigned.
Key Deliverables:
  • Independently manage complex servicing tasks such as escrow analysis, insurance tracking, and loan modifications, ensuring accuracy and compliance.
  • Mentor and support junior servicing staff by providing guidance, training, and quality control feedback.
  • Serve as a subject matter expert for escalated servicing issues, collaborating with internal teams and vendors to ensure timely resolution and customer satisfaction.
Organizational Structure:Reports to: VP Loan OperationsSupervises: NAQualifications:Education:
  • High school diploma or equivalent.
  • Associate's degree or relevant coursework is preferred.
Required Knowledge/Skills:
  • 5+ years of experience in loan servicing or related functions such as loan processing, escrow management, or loan administration, government guaranteed loans
  • Advanced knowledge of loan servicing systems and regulatory requirements.
  • Strong analytical skills and attention to detail.
  • Excellent communication and mentoring skills.
Desired Experiences:
  • 5 years' Experience of resolving complex servicing issues and working with auditors or regulators.
  • Familiarity with investor reporting requirements and secondary market servicing standards (e.g., Fannie Mae, Freddie Mac, SBA, USDA).
  • Demonstrated success in cross-functional collaboration with compliance, credit, and operations teams to resolve servicing challenges.
Talents:
  • Strong positivity.
  • Mission driven, competitive, goal oriented, and motivated to develop themselves and others.
  • Energetic, resourceful, and appropriate work intensity to get the work done
  • Strong people acumen and relationship skills; Naturally pre-disposed to quickly establish positive personal and professional relationships.
Other:
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Must be able to lift to 20 pounds.
TransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, other than those agencies we engage on a specific search. TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

TransPecos Banks