Scientific Games:Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.Position SummaryThe Director of Operations is responsible for the sales and distribution of lottery products on behalf of the Florida Lottery. The Director of Operations will ensure the operations, inside sales, and warehouse teams are providing best practice service to the Florida Lottery while meeting/exceeding the expectations of the contract.Ensures seamless, efficient and timely execution of the company’s site operationsManages the sales supervisor and the warehouse supervisor, helping them achieve the site goals, KPI’s and objectivesSkilled problem-solver with managerial expertise to supervise daily site operationsOversee employee production and cultivate a conducive work environment which fosters productivitySkilled in process optimization including analyzing workflows and implementing improvements to enhance efficiency and cost reductionProficient in utilizing data analytics to inform decision-making and drive operational improvementsPartners with the Lottery to execute sales and marketing strategies as outlined by the LotterySupervises, trains, and guides the work of the inside/outside sale representatives and warehouse employees through comprehensive daily, weekly, and monthly KPIsIn cooperation with the Florida Lottery, develops plans to support Key Accounts and Corporate AccountsIn cooperation with the Florida Lottery, directs sales objectives and evaluates sales representatives’ performance on objectives and KPIsRecruits new retail locations, optimizes existing retail locations, and develops strategies to attract non-traditional retail locationsActs as a liaison between the retail network and the Florida Lottery management teamEnsures compliance with safety standards and company policies to maintain a safe working environmentProvide recommendations for process improvement, efficiencies, and cost saving measures to the Director of Sales and OperationsQualificationsEducationBS Degree in Logistics, Business, Management or related fieldRequired Skillset and QualificationsPrimary experience in managing a sales organization5+ years supervisory and Management experienceExperience in coordinating multiple tasksComputer savvy with experience in technical operations with software and system toolsUnderstanding of retail sales environmentExcellent written and verbal communication skills with strong attention to detail.Highly organizedStrong operation, leadership and management skillsPositive and self-motivated attitude and ability to work with others as a teamAbility to remain tactful and diplomatic in difficult situations.Experienced with IT solutions and skilled with mechanical diagnostics/resolutionMicrosoft Office Applications Experience (Word, Access, Excel, and Outlook 360) preferred.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.Work ConditionsScientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 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