Assistant Branch Manager

• Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
• Assist the BVP by partnering with internal departments dependent upon referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
• Provide ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
• Prepare and administer performance appraisals for direct reports.
• In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Adhere to solid risk management guidelines in a highly regulated environment.
• At applicable locations, collaborate with Branch Operations Analysts to ensure compliance.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as during disaster recovery events.
• Actively lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
• As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
• Resolve member concerns independently and escalate more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters and make appropriate recommendations.
• Performs other duties as assigned.
• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

• High school diploma/GED is required
• Associate’s degree is preferred

• 3+ years in a customer service, sales, community service, military service, or leadership role is required.
• 2 years’ experience in a lead role within a financial institution is preferred.

• A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
• Must possess strong teaching and mentoring skills and a commitment to quality service.
• Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs.
• May stand throughout entire shift in order to assist members or other staff.

• Focus Focus your full attention by carefully listening to and observing your client or member.
• Connect Consistently be friendly and approachable. Demonstrate you care.
• Understand Listen empathetically and ask questions. (70%/30%)
• Counsel Recommend solutions based on your client’s or member’s needs and objectives.
• Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.

VyStar Credit Union