Product Support Intern

Trane Technologies

  • Columbia, SC
  • Training
  • Full-time
  • 1 month ago
At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Be a part of our mission! As a world leader in creating comfortable, sustainable and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.If this sounds exciting to you, read on to learn more about who we are and what we believe in:
  • We uplift others – we believe in providing an opportunity for all and building a culture that is diverse, inclusive, and equitable. We lift each other up and care about the success and well-being of others.
  • We make an impact – we believe that what we do has the potential to change the world. We succeed together by striving daily to create a lasting, positive impact on the planet.
  • We thrive at work and at home – we are supported by meaningful benefits, compensation, learning and development solutions, and opportunities for rewarding careers. We are firmly committed to the well-being and safety of our people.
Where is the work:This position has been designated as On-Site in Columbia, SC.Are you currently a junior or senior in college who enjoys thinking boldly and solving technical problems? Then the Product Support Intern role is for you! Join our Airside Product Support team where you will enable the sale of Airside (air handling) HVAC products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making.Serving as an advisor to the field, you play a critical role in offering the right mix of products, systems, solutions, and competitive intelligence tools to drive the growth of the Airside business. As a Product Support team member, you will provide timely and knowledgeable support to the Field Sales Organization in North America with a primary focus on our air handling products. These products are a critical component of an HVAC system, distributing air to spaces for a comfortable and controlled environment. This exciting, collaborative role will be working at our Lexington, KY site.What will you be doing?
  • Grow your knowledge of air handling products and their integration into the overall HVAC (heating, ventilation, and air conditioning) system
  • Serve as a trusted partner with Trane account managers via the Zendesk platform. These interactions include:
  • Technical Airside equipment understanding and systems application
  • Customer specification and bill of materials review
  • Non-selectable and design special options. Submittal drawings associated with design specials
  • Actively engage in customer visit process at Columbia facility visits including:
  • Co-hosting and participating in onsite customer visits
  • Leading event organization in partnership with product support team members and account manager(s)
  • Standardizing and improving the overall customer visit experience
  • Support testing and improvement of our equipment selection system, Trane Select Assist.
  • Provide voice of customer to our Product Management team, based on sales field interactions, to inform Airside portfolio strategies (including new product development (NPD) and margin improvement projects).
  • Gain understanding of Lean thinking to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic projects linked to Channel Support roadmap.
  • Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering.
What do you bring to the role?
  • Full time college student with status as a junior or senior. Studies pursuing a bachelor’s degree in engineering or related technical field.
  • Have interest in sales, product management, product engineering, or manufacturing operations
  • Demonstrated proficiency in understanding and application of technical concepts.
  • Excellent oral and written communication skills. Group presentation or public speaking experiences are a plus.
  • Tactful and collaborative leadership skills to effectively interact with our sales teams (account managers, sales assistants, customers) and with fellow product support team members
  • Solid organization skills and flexibility to handle a variety of tasks and projects.
  • Effective decision-maker in time sensitive situations.
  • Proficiency with Microsoft Excel, Word, and PowerPoint strongly preferred
Compensation:Base Pay Range: $This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and geographic location where the work is performed.Equal Employment Opportunity:We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies