First Party Examiner
Hertz
- Oklahoma City, OK
- $16.85 per hour
- Permanent
- Full-time
- Initially review and set up damage claims for billing or liability referral
- Validate proper coverages and billing adjustments based upon rental agreement information
- Handle all calls from customers, insurers, or Hertz locations to establish if information needs to be appended to an existing file, referred to Third Party Administrator, or a new file opened. If new, all information is to be documented in a pre-established for
- Ensure accurate and timely billing
- Receive and research written correspondence regarding billing, collection, adjustment or disputes
- Meet or exceed individual targets as assigned
- Maintain portfolio aging within guidelines
- Demonstrate professionalism when dealing with contacts
- Maximize Collection efforts and customer satisfaction
- Interact with both internal and external customers to resolve outstanding issues in a professional manner
- Maintain accurate and complete documentation of all collection activity
- Develop a systematic approach for account reviews and calls
- Include Customer Relations when addressing sensitive account issues
- Include Hertz Sales when addressing sensitive account issues
- Escalate accounts where financial instability is apparent
- Respond to inquiries within 24 hours to maintain customer service
- Other duties as assigned by supervisor/manager.
- Working knowledge of Microsoft Word and Excel.
- Ability to work independently
- Basic mathematical skills
- Analytic capabilities for decision-making
- Excellent communication skills
- Time Management
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more