Service Quality Excellence Manager – Intel CT & US Region
ASML
Hillsboro, OR
Permanent
Full-time
24 days ago
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Hillsboro, OR, Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.Job Mission/DescriptionThe CS Quality and Excellence for the Intel CT & US Region is part of the Customer Support organization. The team support all local US sites operationally and the Intel sites WW for customer quality engagement. The Quality & Excellence team is responsible to define and drive the quality improvement roadmap for the US region and in alignment with Intel. The team consists of 4 main pillars to enable driving Quality as an operations:Customer Quality - [Intel Customer Team] - The customer quality managers secure progress and communication of quality incidents (tactical) and quality programs (strategic). They are also responsible to share customer’s voice internal at local sites and towards upstream solution providers.Service Quality Engineering - [Regional] - Support local operations to address quality hits captured in the daily disturbance review meetings.Service Quality Excellence - [Regional] - Drive quality programs; internal and ISO audit, Quality training, craftmanship, New Machine Quality, etc.Logistics Quality - [Regional] - Focus on material return quality, inspections, stock purge, tool calibrations & certificationThe CS&S Service Quality Excellence Manager is part of the Intel CT & US Regional Quality team. As head of the team, your focus is on building and enabling the Service Quality Excellence team responsible for following activities:Setup and maintain internal quality dashboard:Align with ASML headquarters on targets/KPIsDefine leading KPIs for main programs within teamSupport customer/internal audits:Work with QE Audit team on follow-upDrive quality mindset & training within US region:Define and drive activities to increase the CS engineers awareness/mindset required to drive qualityDefine needs for Quality training within current setting of ASML trainings via Global Training CenterDefine needs for Quality specific training to enable engineers to drive quality in their day2day job (i.e. structured troubleshoot training, 8D, 5xWhy, etc.)Lead Craftmanship within US RegionAssess and improve Quality within region and upstream:Program definition based on customer feedback and main root causes for quality hitsFact/Data based drive upstream quality linked to direct impact at customer site (i.e. DOA, New Machine Quality, etc.)Lead Customer Quality management by initiating, driving and tracking of improvements on the execution of crucial processesEducational and ExperienceBachelor/Master’s degree with extensive years of relevant experienceExperience in the semiconductor industryExperience in Professional Field Service OperationsPeople leadership experienceExperience in Quality management aspects within a high tech business to business environmentAPPS, EUV and/or DUV experience preferredPersonal SkillsStakeholder management at different levels in organization“Get things done” mentalityAble to analyze and draw conclusions from data or report informationStrong communication and influencing skillsTrack record in process improvement/optimizationAnalytical thinking skillsOther informationThis position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretchThe employee is occasionally required to move around the campusRequires frequent domestic and/or international travel dependent on company needsSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focusThe environment generally is moderate in temperature and noise levelMust be able to read and interpret data, information, and documentsCan observe and respond to people and situations and interact with others encountered in the course of workWilling to travel to customer sites within the region and to Headquarters when required (Veldhoven/Wilton/San Diego)Service Quality Excellence Manager, can be located in 1 of following locations; Hillsboro-OR, Phoenix-AZ or Austin-TXDiversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our .
