Senior Technical Services Specialist
UL Solutions
- Lowell, AR
- Permanent
- Full-time
- Provides technical services to clients directly and/or through coordination with internal teams and ensures technical program/project requirements are clearly scoped, documented, communicated, and updated throughout the organization.
- Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
- Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
- Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
- Reads and follows the UL Solutions Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
- Bachelors degree required.
- Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
- Strong written and verbal communication skills in English required, proficiency in a secondary/multiple language(s) a plus.
- Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
- Ability to manage people and/or complex projects.
- Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
- Ability to work virtually, in a multicultural, global environment.
- Ability to work onsite a minimum of 3 days per week in Lowell, AR.