The Senior Financial Navigation and Training Analyst (SFNTA) serves as trainer, quality assurance analysts, and program growth developer for the Patient Financial Navigation Program. SFNTA acts as the first point of contact for team members and provides guidance, training, and support as needed. The SFNTA will coordinate and reassign work assignments as well as manage the responsibilities of estimating related work queues. Identifies process and/or workflow issues and keeps track of issues, discusses them with the team, and brainstorms possible solutions to present to the Manager.Experience Required5-7 years’ experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.Advanced knowledge of medical terminology, diagnoses and procedural codes.Comprehensive understanding of medical insurance plans, products, coverage and plan-specific benefits, along with associated Patient Out-of-Pocket financial liability.Experience with EPIC system preferred.Proven ability to provide service excellence to patients and work effectively with all levels of management, physicians, clinicians and payers.Education RequirementsBachelor’s degree or 5-7 years’ experience in healthcare.Special RequirementsDetail oriented with the ability to multi-task using multiple information systems.Ability to analyze and trend financial business data. Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.Proficiency in use of MS Office Word and Excel. A motivated, decisive, self-starter and problem solver, with excellent time managementSalary Min ($)USD $29.00Salary Max ($)USD $47.00
