Estimator/Customer Service

• Accurately enter and process customer orders in to the system
• Provide quotes, timelines, and product information to customers as needed
• Confirm order details, artwork specifications, and job requirements with customers
• Coordinate with the production team to ensure timely fulfillment of orders
• Resolve customer issues or complaints efficiently and escalate when necessary
• Provide excellent customer service
• Maintain organized records of customer interactions and transactions
• Assist in bid preparation and follow up, including gathering samples, documentation needed for bid, preparing FedEx packages, researching bid tabulations, and preparing FOIA letters.
• Assist in basic administrative tasks, act as a backup for answering the main phone lines, and support other departments as required

• High school diploma or equivalent required; some college preferred but not required.
• 1+ year of customer service or order entry experience, preferably in a print or manufacturing environment, but not required.
• Strong typing skills required
• Strong computer skills required
• Experience with order entry software or CRM systems preferred
• Experience with Microsoft Office Suite
• Excellent verbal and written communication skills
• High attention to detail and ability to manage multiple tasks at one time
• Time management and problem-solving skills are essential
• Positive attitude, strong work ethic, and a team-oriented mindset
• Familiarity with printing terminology and processes is a plus, but not required (training provided)
• Must be able to pass a background check

Indiana Printing and Publishing