Rehabilitation Services Technician

• Instruct, motivate, safeguard and assist patients practicing exercises and functional activities under direction of medical staff.
• Assist and secure patients into or onto therapy equipment.
• Transport patients to and from treatment areas through use of wheelchairs or providing standing support as needed.
• Administer active and passive manual therapeutic exercises, therapeutic massage, ultrasound, electrical stimulation, cryotherapy, and heat to include the application and removal of clinical rehabilitation modalities per physical therapy or chiropractic provider instructions.
• Administer static and intermittent mechanical traction per provider instruction.
• Observe patients during treatment to compile data on patient’s completion of prescribed exercise and response to exercise and modalities with reporting to physical therapy provider.
• Clean, sterilize, disinfect exam tables and equipment as instructed.
• Maintain supply/stock levels on gym or clinic floor, and in storage areas to include maintaining organization and cleanliness per posted guidelines.
• Maintain ordering of supplies as directed.
• Provide administrative support functions related to the patient check-in and check-out process to include identification verification, updates to demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Complete all required documentation accurately and thoroughly and in a timely manner in accordance with department standards, and assuring placement into patient’s Electronic Health Record.
• Confirm, request, and process referrals and authorizations.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.
• Perform other duties as assigned.

• High School Diploma or GED Equivalent required.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course strongly preferred.
• Minimum 1 year of experience as a physical therapy aide or rehabilitation technician preferred.
• Minimum 1 year of experience in customer service required, preferably in a health care environment.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

Family Health Centers of San Diego