Division Support Specialist (Cottage Grove)
Lane Council of Governments
- Cottage Grove, OR
- $20.81-28.36 per hour
- Permanent
- Full-time
- DIVISION: Senior & Disability Services
- SUPERVISOR: Unit Manager
- UNION REPRESENTATION: SEIU
- POSITION PURPOSE: This position primarily contributes to the division's mission by supporting the day-to-day operations of the office. This position is the first point of contact for customers entering the physical office or telephone communication or virtually through the online applicant portal. This position supports the infrastructure of the office, including financial desk responsibilities. This position also works as part of an integrated team whose goal is to provide the highest level of support possible as well as excellent customer service. A high level of knowledge of Agency and community services combined with an understanding of the range of issues that bring people to S&DS offices is essential. It also seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of individuals, families, and communities, protecting and preserving the dignity of each. This includes culture, language, national origin, class, race, age, ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.
- Must have a valid driver's license or an alternate means of transportation.
- High school diploma or GED.
- Must pass a background check.
- ATTENTION TO DETAILS: Ability to accurately complete detailed work in a fast-paced environment.
- DECISION MAKING: Ability to make decisions and elicit pertinent information in interviewing situations while allowing dignity and respect.
- COMMUNICATION: Excellent written and oral communication skills.
- PROBLEM SOLVING: Ability to think creatively and respond to a changing environment.
- EFFECTIVE ORGANIZATION SKILLS: Organizes and maintains work environment.
- TIME MANAGEMENT: Uses time effectively.
- COLLABORATION: Must work well in collaborative teams within LCOG and with external partners
- ADAPTABLE: Must be adaptive and work well within a range of team and leadership frameworks.
- RESPECTFUL WORKPLACE: Commitment to working effectively with people from diverse backgrounds, in support of an inclusive and respectful environment.