Group Sales Manager
- Boston, MA
- Permanent
- Full-time
- Achieve monthly room night and revenue booking goals.
- Solicit accounts within the assigned market segment utilizing OSCAR.
- Prospect and develop new accounts in line with the hotel's stated Mission Statement.
- Maintain aggressive weekly telephone, site inspection and personal call goals.
- Use all prospective sources available.
- Follow up promptly on leads generated by the National Sales offices, Convention and Visitors Bureau and other Omni Hotels within 24 hours.
- Active involvement in industry associations and trade shows.
- Achieve budgeted room nights, rate and revenues.
- Must be knowledgeable of the subtleties inherent in the assigned market segment and of the role it plays in maintaining the profitability of the hotel.
- Participate in the development of direct mail and all promotions related to the market segment needs.
- Must be current with all market related publications to stay on top of all industry trends and uncover any potential leads.
- Monitor Reader Boards of competition for potential sources of new group business.
- Is fully aware of all corporate sponsored promotions.
- Assist in the development and implementation of the Sales Action Plan (Smart Action Plans).
- Submit required sales reports on a timely basis.
- Maintain all accounts with current trace dates, accurate histories and all relevant information regarding booking activity.
- Participate in the ongoing forecasting process.
- Responsible for abiding by all sales office procedures and systems.
- Participate in weekly sales meetings.
- Promote a high-quality company image by demonstrating professionalism to both clients and colleagues.
- Recommend improvement of facilities and services as needed
- Bachelor's degree in business, communications, or hotel management preferred.
- 2+ years of related experience in group sales work in an upscale or luxury full-service hotel setting is required.
- Must have experience in "cold call" solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations.
- Have working knowledge of all departments, the hotel, and its amenities.
- Submit SMART Plans & Development Goals, and Marketplace Action Plans yearly.
- Knowledge of four-diamond / four-star customer service standards
- Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
- Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
- Proficient computer skills on Microsoft Office, Excel, and Word
- Excellent and professional communication skills
- Highly detailed, and able to maintain excellent organizational skills – while working in a fast-paced environment.
- Ability to multi-task while working on multiple future groups