Senior Manager, IT Infrastructure Services

Kastle Systems

  • Falls Church, VA
  • Permanent
  • Full-time
  • 2 months ago
Job Description:OverviewJoin the leader in providing smarter solutions for a safer world.Join the leader in providing smarter security solutions for a safer world! Kastle Systems, the premier provider of property technology solutions, is looking for a Senior Manager, IT Infrastructure Services that will be responsible for the overall planning, organizing, execution and management of enterprise IT Infrastructure and End-User Services in the company. This position is required to be onsite at our headquarters in Falls Church, Virginia at least 4 days per week. For more information on our products & services, please visit .The Sr. Manager, IT Infrastructure Services, holds a highly technical role and is responsible for the overall planning, organizing, execution, and management of enterprise IT infrastructure and end-user services within the company. This includes managing 24x7 IT service operations, upgrades, cloud services, cost management, and enterprise IT helpdesk services to meet management and organizational requirements, as well as supporting and maintaining existing applications, ITIL services, change management, implementation of new services, and ongoing enhancements. The Senior IT Infrastructure Manager develops a comprehensive and integrated strategy to advance the company’s business services in support of its strategic goals and continued excellence in technology services.In addition to a great work environment, we provide excellent benefits (medical, dental, vision, 401(k), tuition/training assistance, Bright Horizons lifestyle assistance, wellness program, etc.). We are proud to be a Certified Great Place to Work, with awards for being a Top Workplace and for having top DE&I practices! For more information about what it's like to work with us, please visit .
Responsibilities
  • Implements and maintains IT service management standards, processes, and best practices for a broad customer and employee base (mostly ITIL-based)
  • Monitors the industry landscape to keep visibility on evolution, trends, and best practices related to IT infrastructure services excellence, SLA management, monitoring, and reporting
  • Leads IT support services including the enterprise infrastructure and end-user services, 24x7 operations, helpdesk, service monitoring, incident management, timely response, and reporting.
  • Manages the operations of new and existing platforms, systems, and tools to satisfy current and future business and corporate needs across our organization, external partners, and key vendors.
  • Works with management and engineers to develop and maintain an overall information technology service strategy, cloud services, data retention, back-up, disaster recovery, and business continuity
  • Provides service strategy, configuration, and execution as it relates to operational processes and system needs including networks, servers, containers, active directory, data, access, and controls.
  • Evaluates new IT products or services, recommending changes to existing products or services for improved end user and customer best practices.
Qualifications
  • Bachelor’s degree in computer fields or four years of hands-on IT infrastructure experience
  • 4+ years of deep technical experience in the field of Information Technology and Infrastructure
  • Leadership experience, with high potential and desire for managing staff, motivating, coaching, and developing team members (starting with a good foundation and a quick learner)
  • Experience leading an IT team, setting strategic short- and long-term goals for successful execution
  • Experience in multitasking, implementing operational & process improvements for the enterprise
  • Deep knowledge of IT infrastructure, systems, software, and various Microsoft tools and services
  • Must have strong analytical and problem-solving skills and keen attention to detail and execution
  • Successful approach for completing tasks and managing projects. Excellent organization and follow-through skills
  • Keep up to date on emerging technologies, trends, and desire to learn new enabling capabilities
  • Proficiency with configuring security for Windows, Windows and Linux servers, virtualization, VMWare, networks, containers, and firewalls
Company OverviewThe property technology space is growing rapidly, and Kastle is leading the way. Kastle is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Equal Opportunity StatementAt Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.#ITInfrastructure #ITJobs #TechCareers #ITLeadership #ITManager #CloudServices #VMware #MicrosoftJobs #LinuxJobs #ITIL #ProjectManagement #NetworkEngineering #TechTalent #NowHiring #JoinOurTeam #CareerGrowth #ITSupport #DisasterRecovery #InnovationInTech

Kastle Systems