Front Office Assistant- Bilingual

• Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
• Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
• Accurately schedules all categories of appointments – new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
• Prepares patient records and prints schedule in preparation for daily appointments. Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
• Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. May be responsible for basic insurance verification processes.
• Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
• Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Prints reports for daily updates and close of day.

• 1 year clerical/secretarial experience preferably in a healthcare environment.
• Excellent communication skills.
• Ability to follow detailed instructions.
• Basic computer skills

• Successful completion of course in Medical Terminology or commensurate experience
• Proficient in the use and application of MS Office (Word, Excel and PowerPoint).

Northside Hospital