Support Services Specialist - Dental Patient Business Office

University of Iowa

  • Iowa City, IA
  • $49,968 per year
  • Permanent
  • Full-time
  • 9 hours ago
Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being! For a full job description, please send an e-mail to .Responsibilities:· Insurance Coordination and Financial Counseling/Planningo Counsel dental students and patients on estimated insurance coverage/benefits and out of pocket expenses for upcoming appointments.o Set up monthly payment plans per college guidelines.o Advise providers on maximizing insurance benefits for patient care.o Communicate insurance coverage lapses or maxed benefits to providers and managers.o Forward preauthorization and claim appeal requests to appropriate offices.o Monitor patient accounts, initiate refunds, and contact delinquent accounts.· Account Managemento Collect balances and down-payments, record transactions in Patient Accounting System (PAS).o Reconcile cash collections, ensuring financial accuracy.o Process credit card transactions.· Student Educationo Instruct students on checking insurance eligibility and benefits.o Guide students in formulating affordable treatment plans.o Communicate necessary documentation for successful insurance claims adjudication.· Communication and Collaborationo Share relevant information with the team for streamlined operations.o Direct patient complaints to Patient Representatives for resolution.Salary: $49, 968 (Pay Grade: 3A)Schedule: Monday - Friday, 8:00am - 5:00pmMay require occasional overtime.Work Location: On-SiteRequired Qualifications:· Bachelor's degree or equivalent combination of education and relevant experience.· High level, fast-paced customer service experience in a financial, health care, or other relevant environment including:o Excellent written, verbal, and interpersonal communication skills.o Strong attention to detail and ability to maintain a high level of accuracy.o Proficiency with word processing, spreadsheets, calendaring, and presentation software (i.e. Microsoft or Google).o Demonstrated ability to maintain professionalism and handle difficult and complex situations.o Demonstrated active listening skills.o Experience utilizing conflict management/resolution skills and de-escalation techniques.o Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.Desirable:
  • · Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
  • · Knowledge of healthcare billing and revenue cycle.
  • · Awareness of evolving insurance industry submission trends/changes.
  • · Experience utilizing electronic health records.
  • · Knowledge of dental/medical terminology.
Position and Application Details:In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.Position NOT eligible for University Sponsorship of Employment Authorization.Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact .Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.About Iowa:Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.Join us in making a difference at a leading Big Ten university and premier public research institution.Additional Information
  • Classification Title: Support Services Specialist
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus
Compensation
  • Pay Level: 3A
  • Starting Salary Minimum: 49,968
Contact Information
  • Organization: College of Dentistry
  • Contact Name: COD-Requisitions@iowa.uiowa.edu
  • Contact Email: COD-Requisitions@iowa.uiowa.edu

University of Iowa