Configuration Management Specialist
ManTech
- Annapolis Junction, MD
- Permanent
- Full-time
- Vigilantly monitor the ServiceNow Configuration Management Database (CMDB), including but not limited to the hardware asset table and configuration item table.
- Ensure the database's accuracy and integrity.
- Generate daily reports and implement necessary updates.
- Collaborate with field service operation technicians to address their support tickets.
- Work closely with the Information Assurance team to maintain System Security Plans (SSP) accuracy.
- Engage with other service providers in Scrum activities aimed at enhancing ServiceNow.
- High School diploma and a minimum of 10 years of related experience as a Configuration Management Specialist
- Or a Bachelor's degree with 5-7 years or Master's degree with 1-4 years of Configuration experience
- Proficiency in Microsoft Office Tool Suite, with a strong focus on MS Excel.
- Exceptional communication skills in English, both written and oral.
- Proficient in IT Service Management (ITSM) Ticketing Methodology and the ServiceNow Tool.
- Active TS/SCI clearance with Polygraph.
- Ability to maintain a stationary position for 50% of the time.
- Occasional movement within the office environment to access file cabinets and office equipment.
- Regular operation of a computer and other office machinery like calculators, copiers, and printers.
- Frequent communication with colleagues, management, and customers, which may involve delivering presentations.
- Proficiency in accurately conveying information in such situations is essential.