Contact / Call Center - Bilingual- Dental

Legacy Community Health

  • Houston, TX
  • Permanent
  • Full-time
  • 23 days ago
  • Apply easily
BenefitsWe Offer Outstanding Benefits:
  • Paid Time Off & Paid Company Holidays
  • Medical, Dental, Vision & Life Insurance
  • Flexible Spending Account (FSA)
  • 403(b) Retirement Plan with Company Match
  • Short-Term & Long-Term Disability
  • $0 Copay for Legacy Provider visits
  • $0 Copay for prescriptions filled at Legacy Pharmacies
  • Travel Insurance & Pet Insurance
  • Subsidized Gym Membership
  • And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!Join Our Mission: Transforming Community HealthAre you ready to make a tangible impact in the world of community healthcare? Step into a role that not only shapes lives but also propels you into a forward-thinking healthcare ecosystem. As a Contact Center Representative at Legacy Community Health, your role is pivotal in delivering a remarkable contact experience for every caller. Through seamless communication, you'll schedule appointments, provide crucial information, and interact with patients in a manner that embodies our commitment to enhancing community health.Legacy Community Health, a premium, federally qualified health center, is dedicated to comprehensive care available to all community members, regardless of their financial standing. Our mission extends beyond immediate care, emphasizing wellness and quality of life, while offering vital services such as free pregnancy testing and HIV/AIDS screening. Since our beginnings in 1981 as the Montrose Clinic, our reach has expanded to over 50 clinics in the Greater Houston area, each committed to driving healthy change.Key Responsibilities
  • Engage with callers/patients via phone and other communication channels to provide comprehensive information and schedule appointments.
  • Deliver exceptional customer service that champions a seamless and positive contact experience.
  • Maintain a professional, pleasant, and articulate demeanor in all interactions.
  • Manage a high volume of incoming calls and multi-task efficiently across various responsibilities.
  • Accurately navigate keyboard typing, data-entry, and mouse operations.
Qualifications
  • High school diploma or equivalent required.
  • Bilingual proficiency in English and Spanish, with adept reading, writing, interpreting, and information dissemination skills.
  • Strong customer service orientation with a professional phone etiquette.
  • Robust ability to handle multiple tasks and responsibilities simultaneously.
  • Excellent verbal and written communication skills, with a strong command of grammar.
  • Proficient in MS Windows, Email, Online/Electronic forms, and website navigation.
  • Basic skills in math, alphabetical, or numerical filing may be required.
  • Experience in patient scheduling and knowledge of medical terminology is essential.
  • Commitment to punctuality, readiness, and minimal absenteeism at the workstation.
About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.Explore our open positions and see if a career at Legacy is right for you.Core Employee ExpectationsAt Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:Approachable & CollaborativeWe bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.Driven & CommittedWe are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.Perceptive & Thoughtful CommunicatorsWe value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.Apply today in less than 3 minutes using your phone, tablet, or computer!Powered by JazzHR

Legacy Community Health