Collision CSR

• Act as the first and last positive impression to all customers and guests.
• To process and collect all outstanding accounts receivable for the body shop department.
• To process to the maximum all small claims issues for the body shop department.

• Professional attitude and appearance.
• Excellent customer contact skills tactful and firmly.
• Excellent verbal, writing and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Team player, positive attitude, self-motivated, able to manage, organize, and prioritize time.
• Prior experience in an auto dealership preferred. Prior experience, with accounts receivable or any administrative position.
• Working knowledge or trainable in automotive retail center computer systems (R&R computer systems preferred). Proficient in the use of common PC applications such as Excel and Word. And experience with 10 keys.

• Report to the JENKINS Center Manager.
• Work cooperatively and effectively with all departments and employees.

• Make customers feel welcome by greeting them in a friendly and courteous way and directing them to their desired destinations.
• Ensure that customers enjoy their shopping and buying experience by providing a courteous and friendly environment.
• Ability to handle customers with outstanding balances firmly and tactfully.
• Resolve difficult matters in a diplomatically approached.
• Contribute to team effort and JENKINS customer-centered service philosophy.

• Perform accounts receivable functions accurately and on time by actively listening and carefully following instructions and procedures.
• Tasks include:

• Assist with answering incoming calls with standard greeting.
• Set up appointments for estimates.
• Provide information to insurance company and customers when requested by faxing estimates, invoices, tow bills and other sublets.
• Process and collect all accounts receivable.
• Work closely with estimators and insurance adjusters to process all claims paid according to COD company policy.
• Process and collect all payments (cash, checks, credit cards, atm etc.) by stamping RO’S and initialing.
• Close daily all body shop repair orders by following company COD policy.
• Post timecards and prepare them for payroll by checking overtime, shop-time, un-accounted time and inform office and body shop manager.
• Distribute all body shop warranty repairs to warranty department.
• Process body shop deposit by entering payment info in comment area in the RO, write repair order # on check, stamp back of the check with JENKINS Beavercreek deposit stamp and make necessaries copies for body shop files.
• Inform all body shop estimators of unknown checks received via e-mail, by telephone, and by placing a copy of the check in their in box.
• Process and mail all body shop authorized refunds to customers and insurance company.
• Process and post all body shop purchase orders and obtain necessary authorization and information such as repair order #, customer name, etc.
• Attach purchase orders to the invoices, code them with invoices # and bring them to accounts payable person in the business office.
• Post all sublets to repair orders online number six.
• Keep track of receivables by estimator and provide report to office and body shop manager.
• Review all open RO’S and inform the body shop and office manager of any RO that is open, and vehicle is no longer in company lot.
• Review with office manager accounts receivables schedule.
• Mail and monitor on a monthly basis parts invoices rebate.
• Meet with body shop and office manager to review direct pay insurance and customers discrepancies on customer repairs.

Jenkins Collision Center of Ocala