Customer Manager

Bimbo Bakeries

  • Louisville, KY
  • $84,300-109,600 per year
  • Permanent
  • Full-time
  • 23 days ago
Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.#LI-LF1Come join the largest baking company in the world and our family of 20,000 associates nationwide!Top Reasons to Work at Bimbo Bakeries USA:Salary Range: $84,300 - $109,600Annual Bonus EligibilityComprehensive Benefits PackagePaid Time Off401k & Company MatchPosition Summary:The Customer Manager will represent Bimbo Bakeries USA, across all brands. This position will be responsible for the sales and profit of all BBU products within assigned Customers. This position will also be responsible for managing corporate selling efforts; including promotional strategies, new items, displays, marketing initiatives. This position will be required to build and maintain solid business relationships with all decision makers within the Customer as well as with internal business unit partners.Key Job Responsibilities:
  • Ensure compliance with all BBU safety programs promoted by the organization.
  • Ensure a safe working environment for all associates through safety programs promoted by the organization.
  • Responsible for overall sales of BBU company products in Kroger Louisville division and Kroger Central Division
  • Provide leadership and direction for all assigned Customer activities serving as a liaison between Customer team and Sales Operations organization.
  • Provide strategic direction and plans for assigned Customers with the intension of positively impacting and influencing BBU's short and long-term strategic priorities, with a specific focus on growing share and optimizing trade dollars.
  • Responsible for any headquarter and member/group level business reviews with assigned Customers.
  • Convey timely contracts, incentive programs and marketing initiatives, and maintain up-to-date customer pricing files both internally via BBU's systems and with within Customers' systems.
  • Garner competitive intel and develop action items that bring about overall improvement to BBU strategic brand portfolio.
  • Responsible for pre and post analysis on all promotions, in tandem with Customer Planning team, to identify and correct missed opportunities.
  • Work with Customer Planning team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management, thus optimizing total trade spend.
  • Full year projection and volume forecast accuracy
  • Develop and present business plans to attain sustainable growth and achieve true profits on an as-directed cadence.
  • Responsible for cultivating and maintaining long-term productive relationships with all retail customers assigned.
  • Represent the company professionally during customer interaction and business activities.
Key Behavioral Competencies:
  • Ability to respond effectively to direction if needed; works primarily as an independent contributor.
  • Ability to work independently with limited supervision but maintain strong cross-functional relationships across teams
  • Guides junior colleagues to set tasks and achieve objectives within project timeline.
  • Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results.
  • Ability to manage an advanced area of work.
  • Ability to manage a moderately complex problem.
  • Ability to exchange detailed information and communicate messages to reach consensus.
  • Ability to manage a project budget.
  • Seek potential new business and perform special projects and assignments as requested by Leadership.
  • Ability to provide a high level of customer support and service
  • Results achiever
  • Experience and expertise in customer negotiations.
  • Excellent presentation and communication skills required.
  • Additional duties as assigned.
Education and Work History:Bachelor's Degree in Sales, Marketing or Business-related field preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.Ideal candidate will possess:
  • 5-7 years of related experience in customer relations or sales. CPG/DSD experience is preferred.
  • Strong project management skills.
  • At least 6 months experience leading and influencing others.
  • A combination of training and experience that results in demonstrated competency to perform the work may be substituted.
  • Requires excellent written and oral communication skills, as well as the ability to effectively negotiate and influence others.
  • Excellent organizational and planning skills.
  • Computer skills and proficiency, specifically PowerPoint, Excel, and Word, SharePoint and Outlook is required.
  • Bilingual - English/Spanish a plus.
  • Must have strong analytical skills including financial reporting.
  • Strong working knowledge of sales processes and procedures, space management programs and DSD operations.
  • P&L, business analysis & merchandising experience preferred.
  • Knowledge of Market6, 84.51, IRI, and margin miner a plus.
  • Travel Required 50% or as needed across the country.
Physical Demands:
  • Able to use a variety of communication methods on frequent basis.
  • Use a notebook computer and standard office equipment printers, fax, phone etc.
  • Able to sit, stand, stoop and have use of hand motor coordination regularly.
  • Use various forms of transportation for extended periods of time on periodic basis.
The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Bimbo Bakeries