IT/AV Support Technician
- Pittsburgh, PA
- Permanent
- Full-time
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Provide support for audio visual technology, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and events.
- Work with specific AV technologies such as AirMedia, video conferencing systems (e.g., Zoom, Microsoft Teams), sound systems, and interactive whiteboards.
- Perform basic system administration tasks, including user account management, permissions, and group policies.
- Perform basic network administration tasks, including configuring and troubleshooting network devices, managing IP addresses, and ensuring network security.
- Associate's degree in Information Technology, Computer Science, or a related field.
- Proven experience as a Computer Support Specialist or similar role.
- Strong technical background with excellent problem-solving skills.
- Familiarity with various operating systems and platforms.
- Ability to troubleshoot and resolve hardware, software, and networking issues.
- Excellent analytical skills.
- Excellent communication and interpersonal skills.
- Ability to keep up-to-date with the latest technologies and provide training to other staff members.
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certification
- Experience with Windows Active Directory, Office365, Remote Desktop Services, SharePoint, SQL, and other application servers.
- Experience with Crestron solutions, Zoom, Microsoft Teams and other conferencing solutions.
- Knowledge of network design, server architecture, and systems integration.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.